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WiseStay
4/531 Reviews

WiseStay

Riverside|0.38km from Rabbaniah Islamic Cultural Centre
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

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Holiday Inn Cardiff City Centre
4.3/5125 Reviews
Stopped at Holiday Inn Cardiff from Friday to Sunday to see the speedway at principality stadium. Hotel was perfect location for us. Easy to park at the hotel which was an added bonus as at other hotels we’ve had to park at NCPs. Rooms were good and spotlessly clean. The air conditioning worked extremely well and was a nice change from the heatwave outside! Hotel was very quiet which was surprising given how busy it was. Had breakfast both mornings, which had a good choice with the buffet being topped up regularly. Despite being an extremely busy weekend we were seated instantly and didn’t have to wait for the buffet top ups. The only thing letting the hotel down and giving a reduction in rating was reception. The receptionists came across very cold and did not display the “true hospitality” which we usually see at IHG hotels. Did not feel welcomed at all. The coldness and abruptness was felt at both check in and check out by different staff.
Austins Guest House
3.9/547 Reviews
It’s a budget guest house and does not pretend to be anything else. The room was basic but had the essentials, and was clean. The self service log in worked without problems, and the room was quiet. Perfectly acceptable for a short stay. But parking is a big issue, the nearest parking is a 10 min walk away and that car park is very expensive, which negates staying in a budget hotel! But a good choice if not reliant on car parking, as the location is very central and not far from the main train station.
Sleeperz Hotel Cardiff
4/5126 Reviews
Perfect Hotel to explore Cardiff! Really central. Lovely friendly staff. In fact every single person we met in Cardiff was so so friendly! Couldn't believe how quiet it was in the rooms considering we were there on a Six Nations weekend. Superb security on a Six Nations weekend that ensured only residents could access the Hotel. The rooms are compact, but perfectly formed, you have everything you need!! Bed was super comfy too! We didn't opt for breakfast so can't comment on that, but I would highly recommend this great Hotel. We would absolutely return!
Radisson Blu Hotel, Cardiff
3.9/5113 Reviews
Waexpecting a high standard of accommodation, it didn't live up to expectation. Rooms are pretty sp**** in furniture, we booked a executive suite on 18th floor, so view was great. Room was clean and we were only staying the night for a gig. Our room door had some sort of locking problem where it didn't lock until you unlocked it while open then closed the door, lucky I'm a but OCD about this sort of thing and tried the door as we left for the evening to find it openable from corridor. We couldn't shower the next morning as the cold water tap turned but no water came out, hot tap was scorching but no way of cooling it down. Breakfast was pretty ordinary tbf, nothing to write home about, hot held, mass cooked low on taste. Reported door and shower issues on leaving. An apology but no offer of a discount or voucher to compensate, especially about the shower. Shame we really wanted it to be a great experience as we have a few Cardiff trips planned and wanted a regular base.
Cardiff Sandringham Hotel
4.1/5113 Reviews
I stayed here Friday night as I was attending a wedding. There was limited accommodation available in Cardiff city centre due to a few events being on and all the hotels I usually stay at were either fully booked or had tripled in price so I stayed here. I arrived at just gone 4 to drop my case off and freshen up as it was 35°! I was greeted by a lovely lady and directed to my room on the second floor. Yes the hotel isn't suitable for those with mobility issues, but this is clearly stated on sites as there is no lift. My room, linen and towels were spotlessly clean. Plenty of tea and coffee supplied and 2 bottles of water which was welcome because of the heat. There was also a fan in the room which you don't get in many hotels and again very welcome. I went to the reception returning at 1am and greeted by the night Watchman, another lovely member of staff who asked if I'd enjoyed the wedding and let me in a few time after while I popped out for cigarettes and chatted. I usually book a double room but none were available but the beds were 3/4 so plenty of room. The bed and pillows were very comfortable and I had a good night's sleep until 7am. I was woken by the property next door making an awful lot of noise for half an hour. Not the hotels fault and I believe they supply ear plugs if you ask, as I was at the back I didn't ask. After a lovely shower I packed up and went to check out. Check out, like check in was speedy with the same lovely lady who asked how the wedding had been. Left my bags there while I went shopping and picked them up a couple of hours later. I had a phone call after that as I'd left my spare phone in the room. Unfortunately I was on the way home but she arranged for my cousin to pick it up. I will definitely stay again. Cheaper than my usual hotels and just as close to the shops and pubs.
Inn Cardiff
4.4/527 Reviews
I just stayed here with my son, my friend and her daughter and we had such a pleasant stay. The Caerphilly Suite was spotless and each bedroom was cosy and spacious. I'm not sure how the sofa bed was supposed to work but it didn't matter to us, we were happy to just use the beds which are SO comfortable! The suite was equipped with a fridge, a microwave, plates, cutlery, mugs, glasses, a selection of teas and snacks and a complimentary fresh milk in the fridge! The bathroom was sparkling with lovely clean towels, toiletries to use and despite being in the centre of Cardiff, not a single noise bothered us from outside all night - we all slept very soundly. Even the room temperature seemed to be perfectly planned - none of us were ever too hot or too cold!! Oh and last but not least, the WiFi works brilliantly! Steve was very friendly and helpful, especially as we had some miscommunication with our booking. I would not hesitate in recommending Inn Cardiff and I will most definitely stay here again. It's the perfect location - a stone's throw from Bute and the centre. Thank you for an excellent stay!

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