Courtyard Chapel Hill

This Chapel Hill hotel could be great. The staff are so friendly, but... I have been here two times and BOTH times there was a false and obnoxious fire alarm in the middle of the night that gives no helpful instructions. The highlight was spending 4:00 am - almost 5:00 am in the cold parking lot with a hundred other poor patrons in pajamas, making the best of it, saying things like "at least it's not raining." This most recent stay the elevator alarm also went off after I got stuck in it and could not get anyone to answer the elevator phone. The rest of the stay I tried to avoid the elevator, but that made it hard to find my room, because the signage is so lacking. Even the way the route to parking seems designed to confuse people. Also the pool and spa water were absolutely disgusting with oil, so unclean and unsupervised. Nowhere close to the serenity of other Courtyard Marriott pool areas. For no reason the harshest overhead lights are on there no matter what time of night. Instead of feeling luxuriant, the guest ends ups feeling like a fool. And the breakfast is completely inedible. Coffee so bitter even with cream I couldn't get down more than a sip. Desiccated, seemed like freeze dried and then microwaved scrambled "eggs" and horrible cold bacon and undercooked potatoes for way too much money served up in styrofoam. The entire stay was a disaster of indifference by management to anything important to guests.

My TV did not work in my room. The front desk person, Chris, gave me another room and provided complimentary service for the inconvenience.

The hotel staff were very friendly. The hotel is located within walking distance of a game day shuttle. The room was clean with comfortable beds. Our only complaint was the walls are very thin. We were in an adjoining room, and our neighbor’s cough kept waking us up throughout the night. Nonetheless, we will definitely stay here again.

My family and I were thrilled with the hotel. Room was clean and the bed and pillows were very comfortable. When we got off the elevator we saw our room was the first door, and maybe we got lucky with considerate guests, but it was still a quiet night's sleep. We appreciated the front desk giving us all the bottled water we needed or wanted--seems like many places would charge you for that. Finally, the hotel is literally across the street from the Friday Center which was convenient for picking up a bus to take us to the Smith Center. Will return again.

The facility smells amazing, so fresh and the staff are extremely accommodating.

Staff was friendly, helpful and upbeat. I still don't know how many points or rewards towards free night?

The place is dated, but it was clean and made sense. Indoor pool was a plus for our granddaughters. Connectivity should be updated. My husband was disappointed with the lack of complementary coffee in the lobby. The bed was comfortable. Linens were nice.