room was reserved and paid in full online prior to arrival. at check-in, the clerk needed additional money for " incidental charges".. when asked what incidentals, she couldn't say, other than things like extra cleaning and extra towels. Is this a refundable deposit??.. no, not refunded. Is the room already clean?.. why should i pay for extra cleaning?...room is already clean, you don't GET any extra cleaning, just pay for it. Are there already towels? Yes, you dont GET any extra towels, just pay for them. And that's their scam... its late, you're already paid for the room, it's a small amount, you have no choice but to accept their scam. OK, put it on the card i paid with...no, we didnt keep that info... OK, heres the cash...no, we dont take cash. so now i have to pay with another card. Well, i paid for extra cleaning, so there is a possibility that a few discreet DNA deposits were made that will require extra cleaning and perhaps extra towels. Get rid of your scam and just be honest about the charges up front.