Niccolo Changsha

Overall, the location and high-altitude views of Niccolo Changsha are impeccable. The room offers expansive views, and the public areas are designed with sophistication. Most staff members provide attentive service, and the numerous positive reviews online truly live up to the hype. However, during this stay, I encountered two issues that impacted my experience. The first was a minor flaw in room hygiene. Upon entering the bathroom to use the bathtub, I found hair inside, which instantly diminished my impression. For a high-end hotel, stricter oversight of room cleaning is certainly needed. The second issue involved the high-speed elevators. As the hotel features ultra-high-speed lifts, affected by the piston effect of the shaft's wind pressure, the doors on some floors close with extreme force, creating a significant impact at the moment of closing. You can distinctly feel the air pressure difference, posing a safety risk of trapping people. I hope the hotel can further evaluate and adjust the door machine parameters and optimize shaft depressurization. On the morning of check-out, an elevator suddenly closed forcefully, almost trapping someone. The hotel responded immediately and promptly secured the area. After I reported the issues, Jean, Richard, and Swily responded very quickly, with sincere attitudes, and actively followed up on the situation. They proactively communicated solutions, and I could feel their genuine desire to compensate for the unsatisfactory stay experience, which is commendable. The hardware and views are significant advantages for the hotel; the night views, amenities, and afternoon tea experience were all excellent. If the hotel can optimize the room cleaning details and address the safety concerns with the high-speed elevator's wind pressure and door closing, the overall experience would better match the brand's positioning. My thanks to the staff members for their dedicated handling, and I look forward to future improvements in the hotel's details.

This hotel is great! The rooms are spacious and comfortable, and the overall environment is excellent. Our butler, Judy, was incredibly responsive, and the concierge service was very thoughtful. The location is super convenient; you don't have to go far for shopping or dining. We had a wonderful stay and will definitely choose Niccolo Changsha again next time we're in Changsha!

The concierge service was excellent, and our stay was fantastic. We'll definitely be back. The breakfast was delicious, and the environment was beautiful.

The guest experience team at Niccolo Changsha provided excellent service, especially Lucy. She was incredibly helpful throughout, meticulously coordinating our room, diligently following up on booking details, and responding promptly. Her service was professional and thoughtful, making our stay very comfortable. Overall, it was a great experience.

This time, I brought my family to travel and chose to stay at Niccolo Changsha. I was really satisfied. The hotel staff were exceptionally kind, and our butler Camille escorted us downstairs, providing very thoughtful service. I will definitely choose to stay here again next time.

The room and service were both excellent. They even delivered my takeout order directly to the room. The concierge was incredibly helpful with pickups and drop-offs, and very polite. Since I arrived early and my room wasn't ready, the front desk upgraded me to a river view room. I want to give a special shout-out to the front desk manager – they saw a front desk assistant struggling with a guest's issue and handled it decisively, politely, and perfectly. The room had an amazing view of the Xiang River because of the weather, and the evening light show was truly beautiful! I highly recommend booking a river view room. The cleaning staff even left a handwritten card, informing me that I could choose my pillow, which was very touching. Overall, the room experience was fantastic. The only downside was the service at the restaurant, Niccolo Kitchen, which was a bit disappointing. That's why I'm deducting one star for Niccolo Kitchen. My butler, Judy, added me on WeChat early and even offered to bring up my takeout. She was always responsive to my requests for restaurant bookings and replied quickly, which is commendable.

The room was pretty good. The pool and gym hours were long, though getting up and down the elevators was a bit of a hassle. The facilities were comprehensive. The pool was on the shorter side but well-maintained, and luckily it wasn't crowded. It was still fine for swimming. The water temperature was a little on the low side; I'd suggest adjusting it to around 29 degrees Celsius.

The hotel's facilities are excellent, and Camille, our butler, was an absolute highlight. Any requests we had during our stay were promptly and efficiently addressed. She was meticulous, genuine, and made us feel very comfortable. The hotel's location is superb; the 4th and 5th floors have direct elevator access to the IFS Mall, and just outside on the first floor are all the famous photo-op spots of Wuyi Square. Super convenient! There's also an abundance of amazing food options nearby. Highly recommended!

The room was fantastic! Super clean, and the shower water was consistently hot – no sudden bursts of cold. It felt like a room in the clouds, and the view outside the window was absolutely stunning! The hotel's location and restaurant were both excellent, and the service was attentive and thoughtful.