Hotels near Chi-Town Eatery in Chicago

The hotel is in a great location! Close to main attractions and lots of restaurants! Main staff was not very friendly. Hotel is beautiful when you enter. Rooms are very old and need updating. The toilet in my bathroom had a corroded tank and a broken lever. That was a bit frustrating. Bed was very hard!! Room was very cold! Only one thermostat for the entire hotel. There is no individual thermostat in each room. Had to ask for extra blankets. They did provide that for me. The fitness room is very nice! Every thing you need to have a really good workout! They indicated they are in the process of renovating rooms. They’ve just not completed that project yet. I would stay there again if the price was right. Hopefully next time I’ll get an updated room!

Beautiful, natural setting. We were looking for a retreat center to host a couples' retreat. The Hyatt Lodge was recommended. Could not have asked for a better setting. Staff was warm and welcoming and attended to our every question and need. The rooms are nicely appointed and very clean, and the banquet food was good. Also had a few meals at the restaurants, which were good.

Overall: We had a great time staying in this hotel. Would recommend to all family & friends (+) Location: Good. Walking distance between 10-15mins to Michigan Ave, Riverwalk, & places of interest. A supermarket next door & Whole Food Market around the corner. Took 10 mins cab ride from Union train Station to the hotel. Staff: Friendly, polite, helpful staffs. Room Amenities: clean, comfy beds, complete with toiletries, coffee maker, fridge, iron, hairdryer. (-) No microwave & no drinking water bottle provided. Unless there’s water dispenser provide at corridor which were unaware. Was looking for signage.

It is very close to the airport, a little more than walking distance, and it costs 30 dollars for Uber to come here in the early morning. The hotel is equipped with a special car to send you to the airport, at midnight on the hour, and during the day when it is busy, it is basically half an hour. Sleeping conditions are good. Pay attention to the shower head to the bottom, which is basically a 360-degree opening range. Praise!

Comfortable hotel, was a nice stay but overall I wish I would have spent an extra $50-75 a night to stay somewhere nicer. Upon entering there are 2 front desks, one with a sign for VOCO and one with a sign for Holiday Inn, when I arrived I stood at the VOCO side and eventually the employee from the holiday inn side asked if I needed anything to which I replied that I was checking in and she rolled her eyes and responded “okay……then come over here” not sure how I was supposed to know it was one hotel and I could check in at holiday inn? Still not 100% sure if this is a holiday inn rebranded or why the front desk attendant felt the need to be rude. Pros: - great water pressure - good lighting in the bathroom - quick delivery/service of towels - large room, updated furniture - water stations are super convenient, can fill the provided glass jugs and keep them in your fridge - safe area right on the Riverwalk - great view from room Cons: - I went down to the market to get plastic silverware for takeout and had to pay $1.12 for a plastic fork…..couldn’t be charged to the room, just a bad experience having to go back up to my room and get my credit card to buy a fork after traveling for 8 hours and wanting to relax and eat dinner, for $900 for a 3 night stay I think a plastic fork could be complimentary - The heat/AC completely shut off my last night, the thermostat died/none of the buttons or fan would work, I can’t speak to how they would have handled it because I didn’t try, it was 10pm and I was just tired and didn’t want to deal with someone coming to the room - overall the staff just seems disinterested in your presence or experience, even when checking out I let them know about the thermostat so they could get it fixed for the next room and they just replied “okay” - could have been a little cleaner, see picture of fan where metal covering is coming off and corner was sharp

The hotel is relatively clean, in a large hotel park, ten minutes from the airport. The only downside is the matching, no supermarket, restaurant. The water in the room is charged, 3 knives a bottle.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Located in the northern section of the Magnificent Mile, the surrounding environment is very good. Although the rooms have a sense of age, they are well maintained; during peak seasons, avoid checking in during peak hours, and queuing for more than half an hour is normal; although there is a mistake in the first night, the hotel offers a compensation plan It is still acceptable, thanks to the manager on duty that night!

I stayed here for one night using 50,000 H Honors rewards and loved it. Check in was fast and friendly. Wifi is fast and reliable. Be sure to push hard on the door to open your room since it's a new door it's still kinda stiff no big deal but I figured it out! Also when getting on the right elevator make sure you use the right one since they share this property with another Hilton brand hotel here. Angela the manager was nice enough to send me a text to ask if everything was ok! That is service above and beyond what is expected! Kudos to her great customer service! The King deluxe city view room was huge! it felt like more like being in an apartment. Microwave and fridge were very convenient. The bed and pillows were super soft. The area is kind of quiet at night since it's a business district but the good thing about that is that it's quiet at night and right next door to the Willis Tower aka ”Sears Tower!” I highly recommend a visit up to the 360 observation deck. The closest restaurant that was open past 6pm was Giordanos. I had the Italian beef sandwich add cheese and it was amazing! It's right across the street. The orange line is only 1 block away right across from Giordanos and it takes you to Midway Airport in less than 30 minutes. If I am in this part of Chicago again I would definitely stay here! Thanks and keep up the good work!

There was absolutely no customer service here. Neva at the front desk was rude and acted like we were bothering her when we checked in. Someone at the hotel made a huge mistake and put a note in their system that we were checking out at 6:30am (which was probably meant for a different room), then at 9:00am on Sunday morning, the cleaning lady was pounding on our door asking if we were checking out. This caused a huge scene that involved the manager. They never once apologized for incorrectly making the note that we were checking out so early. They were rude beyond belief and treated us like crap. The safe was broken, the other costumers were loud in the hallways. This hotel come across more like a motel, as they have absolutely zero customer service. As we were checking out, the man in front of us was telling Neva about a problem he had with his room and Neva was giving him attitude and made no effort to help him solve the issue. This place is horrible!