Binle Hotel

I booked this so-called luxury hotel through Ctrip during the May Day holiday and checked in on May 2. Except for the high floor and relatively new facilities, it does not have the services of a five-star hotel. Let me tell you about the experience. Location: 300 meters away from Jintong Road subway station. There are also several hotels around, such as Royalton Hotel. There is a park downstairs and a shopping mall nearby, but it is very deserted. It is close to the Garden Expo Park, 10 minutes by taxi, and 20 minutes by taxi from Chongqing North Station. Check-in: I arrived at the hotel around 10:30 am. There was a handsome hotel concierge on the first floor to help with the luggage from the car and open the car door. The lobby on the first floor of the hotel was a bit like a decoration, with only one concierge on the first floor. I had to take the elevator from the lobby to the hotel front desk to the 36th floor. Because I had children with me, I asked for a non-smoking room. A young man at the hotel front desk checked me in and told me that there was only one non-smoking room on the 26th floor. The processing was relatively fast and a deposit of 500 yuan was required. The whole process lacked the hospitality of a five-star hotel, which was very different from the services of an international chain of five-star hotels. There was no mention of butler service in the middle. Who can I contact if I have any questions? I asked if there are any benefits? The guy at the front desk just gave me two self-service drink coupons for the lobby (thank you for the gift) Hotel stay: From the lobby 36th floor to the room, you have to take a special elevator to the 26th floor. No one helped with the luggage. After opening the door of the room, you can feel the air is not circulating. It is quite stuffy. The glass of the room cannot be opened. You can only turn on the air conditioner. At the beginning, you can still feel a little air conditioning. After resting for a while, I went out to play. I came back very tired at night and simply washed and rested. I was awakened by the heat in the middle of the night. It was still 16 degrees. I thought that the central air conditioning was weak in cooling. It might be because we were covered with a quilt. The children were sweating profusely. I was so sleepy that I arrived the next morning. It felt hotter and hotter. It was useless to turn the air volume to the maximum. I took a shower in the morning, but it still didn’t work. It felt stuffy. Later, a little girl at the front desk asked if the check-in experience was good. It was over before she asked what the effect was? Maybe the front desk manager heard that the check-in experience was not good, so he bought a glass cup as a souvenir for the child and said some good things. I also thanked the manager, but where did the five-star supporting services of the hotel go when I checked in? Otherwise, it would be better to call a cheap hotel without any grade. To be honest, I appreciate the kindness, but it does not match the grade of the hotel. There are stains on the bottle. It is better not to send it. I looked at it at the time and didn't reject the kindness of these managers. Room facilities: The desk lamp is not plugged in, you need to drill under the table to plug in the wire hole, and the desk lamp cannot adjust the brightness. The air conditioner does not cool. There is no improvement after the guest feedback. The bedside table is peeling, the shampoo in the bathroom is very ordinary, and the toothbrush is like the one in the fast hotel. There are pictures to see; the ordinary Nongfu Spring water in the room is no different from the fast hotel. Breakfast: The hotel breakfast can only be said to be average, there is no special feature, it can make you full, but it is still a bit far from the service of a five-star hotel. Service highlights: We needed children's shoes at around 10 pm on the day of check-in. A lady in the room service was very enthusiastic and gave us two pairs of disposable slippers. When she found that we had children staying with us, she took the initiative to inform us that we could provide children's slippers. The children wore them very well and were very happy. I really want to praise this female room service staff here. She was very careful and enthusiastic. The concierge will take the initiative to open the car door and take the luggage from the car. This is done according to the supporting services of a five-star hotel; Summary of the check-in experience: Have the front desk check-in staff been trained according to the standards of a five-star hotel? Have they been checked? What are these managers doing? I also saw that some guests reported that the air conditioner did not cool and the service was not available. The general manager of the hotel is the first person responsible. Can he leave? ? Do you usually not inspect each position to check whether the service is provided according to the standards of a five-star hotel?

Beautiful environment, convenient transportation, come and enjoy it during holidays, you can also see the golf course, and the green facilities are complete. Specially recommended, the front desk staff has a good attitude, warm and generous, and makes you feel at home! ! Environment: Beautiful Service: Feel at home Hygiene: Clean and simple Facilities: Complete

The hotel is clean and hygienic, the service staff is polite and enthusiastic, the facilities are complete, the location is very good, close to the commercial district, take the elevator downstairs to the food street, the nearby transportation is complete, the light rail is directly accessible, and the night view is beautiful

The hotel environment is very good. The service at the front desk is first-class. Sister Xiao Yang is thoughtful and considerate. She helped us reserve a parking space. I like her very much. The room is very large and clean. I like the layout inside. I am satisfied. Chongqing is really beautiful. The night view is good. Check-in and take photos are very good.

I was on a business trip and booked this hotel. When I entered the hotel, I was asked carefully. The receptionist guided me to the 36th floor to check in. I checked in at a high altitude with a wide view. Secondly, the hotel is clean and hygienic. The attentive service of the guest housekeeper Ms. Song is very good. The hotel also has a swimming pool and a fitness center, which are free for guests staying in the hotel. However, I was too busy this time and did not experience it. Next time I come, this hotel will be my first choice