Catherin0516
May 6, 2025
This is the second time I have been here. Every time I go to Jinfoshan, I like to stay in this hotel. The swimming pool was not repaired last time I came. Now you can go swimming! The Suzhou garden-style architecture is very distinctive, and the internal and external environment is as good as ever. The number of black swans has also increased from two to four. The altitude is slightly higher than the main city, so the temperature is a few degrees lower. I checked in on May 1st. I wore short sleeves in the main city, but it was a bit cold in the morning and evening in the hotel and I had to wear a coat. What I am satisfied with in the room is that there is a capsule coffee machine and an electronic toilet. The villa area where we live is actually together with the ordinary room type, but we live upstairs. The room is a suite. The inconvenience is that there is no elevator upstairs, and we can only climb a section of stairs. But the room is really very quiet, with many windows, bright and ventilated. You can hear the wind and birds singing in the room every day. What we like most is that there is a small forest near the hotel. The air is very good and comfortable when you take a walk in the morning and evening. This hotel has a large vegetable field at the foot of the mountain, so the vegetables for breakfast are very fresh. In the past, the hotel would take the guests to the vegetable field to pick vegetables for fun every day, and there were horses there. This time, these items are no longer available. But when each guest leaves the hotel, the hotel will give the guest a large bag of fresh vegetables picked early in the morning. The dishes are fresh and good. The leeks are purple-rooted and very tender. Because there are so many, I use them to make dumplings. The whole family likes to eat them. Their leeks don’t burn your heart. They are great! The hotel has swans and many koi, which is also fun for children to feed!
There are many advantages. Let’s talk about the disadvantages. The biggest problem of the hotel now is that the service can’t keep up. When I checked in in 21, the butler service was particularly good. He would take the initiative to contact and tell you the characteristics of the hotel and what you can eat and play. Now the so-called butler service, it takes a long time to reply to the message when telling the butler about something, which makes people feel that it is better to deal with it yourself than to call the butler. And the front desk and the butler do not introduce the characteristics of the hotel. There is also drinking water in the room, which is all small bottles of water. For those of us who want to make tea and coffee, it is not enough. If you want water, you can only give 4 more small bottles, and you have to pay for more. Fortunately, there is a supermarket a few steps up from the hotel, so it is convenient to buy water. Can't your hotel replace the small bottles of water with regular large bottles? The room cleaning is also very sloppy. The coffee stains on the wall of the coffee cups I drank the day before are still there, and they are not washed. There is no floor towel in the bathroom. The small refrigerator is not plugged in, which caused the things I refrigerated the day before to break when I took them out the next day, and then I found out that it was not plugged in! There is also the hotel's book bar, which is actually a very bright spot, but the variety of books is less than that of 21 years. There is a public toilet next to the book bar, which is so smelly that it can be smelled several meters away. In fact, there are not many guests in the hotel, and even fewer people go there to use the toilet. It is so smelly that it is obvious that no one cleans it. The hotel is a resort based on its area, layout and charges, not an ordinary hotel. How can it be so dirty? ! We hope that the hotel will improve these minor shortcomings, especially when we don’t have any special service requirements, we feel that the service quality has declined too much!
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