Let me talk about the advantages first. After communicating in advance, the hotel arranged a villa with a nice view. The overall hardware is good, the bedding is very comfortable, and the room service responds quickly.
Then there are a lot of disadvantages! ! In short, the team is playing badly.
1. There is no call center. If there is a need after late at night, it is basically a front desk or concierge (small resort hotels can understand).
2. The two-bedroom villa booked was not confirmed by phone in advance! It was confirmed twice when I arrived at the hotel very late! There was no butler to connect and serve during the whole stay, which I don’t understand! Not to mention arranging various activities, nothing!
3. When the car arrived at the door of the hotel, the concierge did not take the initiative to open the door and ask if the luggage needed to be moved every time. Several times, he stood there and watched motionless.
4. We traveled in off-peak hours. When there were no guests in CI and CO, the two receptionists at the front desk had no habit of getting up to greet the guests every time they saw them come in. They sat there all the time, not to mention welcome tea and towels. A total of two nights were booked. When cleaning the next day after staying for one night, the cleaning aunt was told by the front desk that we would check out today, which was really confusing. The front desk service and ability of Anlan are not as good as those of a guesthouse. The whole trip experience is greatly deducted.
5. Then there is the food and beverage. The free meal, except for the fish head, fried lettuce and fried rice, is freshly fried. Other dishes are either pre-made or pre-processed for a long time. If it is a meal of this quality, it is better not to send it. Do you think that the guests staying in Anlan have such a bad taste and are so easy to fool? In addition, if you order a la carte, the price is outrageous, with this product, thank you very much.
In the end, I heard that the hotel just changed its brand from Anlu to Anlan in early 24 years. The team and hardware have basically not changed. Maybe only the price has been adjusted. Qiandao Lake Anlan does not have any rivals in this price range of hotels, but if the management continues to maintain such a poor front office and Chinese restaurant team, then the regular customers of this Anlan will only decrease.
Original TextTranslation provided by Google