Hangzhou Bay Hotel

The quality of the materials used in the rooms and the cleanliness are definitely at a level that will not even reach the level of a 3-star hotel. i have booked a room with a lake view for a weekend break,unfortunately the room was incrediable loudly . The room lake view is definitely a puddle in the public pedestrian area Room service is definitely not at the level of a 5-star hotel , the presentation of taste , the food is cold, and the quality of food materials served is very ordinary and bad The level of foreign language communication at the hotel is very bad, and when you try to reach the reservation by phone, they sarcastically start passing the phone to each other in a panic. Shortly , if you are thinking of a quiet staying plan where you want to stay alone with yourself to relieve weekend fatigue, I definitely recommend that you cross this hotel off your review list, otherwise you may have to check in like me and check out a few hours later.

Service is quite good and location is very convenient

The service and the room was absolutely stunning. Because of COVID the air conditioning was turned off, but the front desk offered us a fan and brought it to our room immediately, which made a HUGE difference. Even the cleaning staff was polite and friendly! The breakfast was a little disappointing, all the basics was all there, but didn't have that little extra when it comes to western food. Then view from our lake view room was stunning, but the river boats on the lake was noisy and we had to listen to what could've been a car alarm, but was part of the attraction of the river boats all day. All in all, I would go there again. and would recommend it to anyone that knows how to have breakfast delivered to them from another restaurant or shop