Hostellerie la Montagne

Much about this location is excellent: the parking, the accommodation and, most importantly, the food. There are also some excellent staff. My only criticism is that it has difficulty offering the services of a hotel. We arrived in the late afternoon, having not eaten during the day, and wanted a small plate of food and glass of wine before dinner. Reception suggested wait until dinner (!) and then it took 15 minutes when I persisted. The half-bottle of champagne was served perfectly, although the cheese and some bread was minimal. The proprietors obviously expect you to order through the establishment as there are no glasses, corkscrew or fridges in the rooms. That’s fine, but the system needs to be in place to accommodate orders for food and drink during the day. Everything else fine.

For my birthday , my partner invited me to this amazing place. A beautiful building surrounded by a lovely garden and amazing view. The restaurant is stylishly decorated and very welcoming. We took the 4 course dinner and we enjoyed every bite of it, refined , surprising and just delicious! We will come back whenever we pass by in the region

Absolutely wonderful food. The Menu Marche was about 25 euros and we started with delicious amuse bouche followed by starter, main and pudding; all brilliantly prepared and served. If your looking for somewhere special this is it.

Enthousiastic to book a michelin star restaurant with accommodation on our way to the south of France. Must admit it was quite a detour but it was worth close to a thousand euro’s to me to have a splendid meal with my wife and two kids and a good nights rest. I looked this place up on booking but was not able to figure out how to book a table as well. So I called : no one to pick up the phone… mm weird. So I booked two rooms using booking and asked as part of the reservation if we could get a table for the four of us. We got confirmation back. All good : we could eat there as well! table for 4 : Lovely! Also a confirmation on the rooms. What could possibly go wrong. At day of arrival, we left early as it was quite a drive. And after several hours in the car in the stunning environment of the Champagne, we arrived. Not really clear where to park the car. But found a spot nonetheless. When we arrived, a young man in fashionable outfit asked us if we reserved. We did! And I proudly showed him my reservation as my french is not so great. The young man searched and searched, asked me several questions, asked his boss (who was upstairs and only looked down from the staircase) and then came to the conclusion : there was only one room and that it was my mistake… because “I” booked the same room twice… what? What do you mean I booked the same room twice?… I booked two rooms in one reservation and there was nothing stating that it was full or anything?… So again I showed him what I booked. The young man still told me it was my bad and he even wanted to show me his reservation system. Me getting a little upset and told him that I had formal written booking email that told me otherwise and my question then was how to solve it from here. His resolution : there is an hotel couple of km’s down the road. My kids could then sleep there… I first thought I heard him wrong. So I asked : are there two rooms there then?… no : just one. My kids had to sleep somewhere else. I told him no. No solution. I wondered if maybe he bumped his head or drank to much of the good stuff so I asked him again to come up with a real solution. The young man walked up and down the stairs to talk to his boss and I saw some pride behind his mouthmask when he came back : “we can put an extra bed in the room and…” I interrupted him. I still did not hear sorry. And this still is a thousand euro a night accommodation if including the food and wine for the four of us. So I explained in not so friendly words that we would take our business elsewhere. So what to learn from this : we live in 2021. Digital reservation systems work better then booklets (which was their reservation system…). Apologize: I am still the customer : with proof I might add. Think from customer perspective (kids in different hotel?…). Make a suggestion (anything : like a drink while waiting). And as a boss : take your responsibility and come down the staircase and deal with it yourself instead of making the junior of the