OYO Hotel Phenix City Central

We had a great stay ..but there was trash all outside in the walk way on the way to our room . The room was nice but not clean or vacuumed

There was roaches everywhere and room was dirty.

Their computer system was down. I didn’t have data on my phone. I used my limited funds to book this room. Got their from another state, and they couldn’t find my reservation. We sat in lobby for hours. After a few hours someone felt bad for us and found a room that wasn’t supposed to be in used and let us crash there a few hours. The room had no power. Door lock was messed up. There was roaches everywhere. I still haven’t gotten my refund either. They saw my receipt in my email but it didn’t matter, they said system was down. And I STILL DONT HAVE MY MONEY BACK

I booked my room for $48 (58.72 after fees). When I arrived at the hotel, i was told that the room was "under valued" and that they would have to charge me $80 for the room. It was late and I had no time to argue. At the end of the day, I paid $104.86 for my 48 dollar hotel room, so I'm not particularly satisfied at all.

We checked in and had me pay for the rooms again even though I said I prepaid for them. They said the prices were listed wrong. The room was a mess, there was graffiti all over the room and we ended up checking out early and going domewhere else.

The girl who checked me in was very nice, polite, courteous and told me to let her know if we needed anything at all once we got in the room. First rate service.

I could not even stay the night… I had been driving for 8 hours I had to be switch from one room to next due to a toilet issue then the next room the water kept dripping in the bathroom the tub was dirty the linen was all stained up it was very annoying, the door barely could close so I felt very uncomfortable and unsafe definitely don’t recommend.

Upon arrival the man said they didn't honor online reservations! After arguing with the slumlord he said his prices are twice that and we could stay only if I pd the difference! The property was obviously damaged & uncared for. We witnessed Ppl changing in parking lot & sleeping in their cars. Groups of ppl sitting around the dumpsters with help signs. The microwave threw sparks when we tried to used it. Had to get it exchanged. Asked where the coffee pot was he stated they don't want them in rooms nor do they offer any on site. The freezer section of refrigerator was frozen solid & the inside door had tape across to keep your items from falling out. It also made an annoyingly loud buzzing noise when it kicked on. We were given 1 set of towels for 2 big grown adults & when asked for more, they refused until we gave them the other set! Which wasn't used yet but we later noticed had hard boogers & pink denture adhesive dried on them. So we handed them over & was brought the SAME 1 SET of dirty towels back! But they were warm, as to appear freshly washed. Killed a roach crawling on nightstand. Cigarette butts under chair & a/c unit. I would NEVER RECOMMEND THIS PLACE TO ANYONE!!! This hotel was the epidemy of a crack hotel! Never again & thank God our stay there is over!

This place is a dump, the pictures shown online are not the same as the room, i was refused to get another room and their customer services dont answer the phones. I will make it my personal agenda to tell everyone that this place its a rat hole. And shame on you ******* for leaving me stranded 😪.