Hilton Lake Como

I stayed for 1 night only. The room was quite spacious for the two of us. The service was great from the moment I checked in the bellboy helped with our luggage and we were served a complimentary drink. The bathroom was also very big. The location is convenient, about a 20-minute walk to Lake Como, and there are halal restaurants nearby.

My stay was overall average, but there were several aspects that were disappointing for a hotel of this standard. First, the check-in experience was not very welcoming. The staff member at the front desk seemed unfriendly and did not provide the warm hospitality I would normally expect. Second, the bed and pillows were too soft for my preference. I called housekeeping to request firmer pillows, but unfortunately they were never delivered. These issues may seem small, but for a hotel of this level, attention to guest comfort and service responsiveness is very important. It was quite disappointing that my request was not followed up. I hope the hotel can improve the service and responsiveness in the future.

We had a lovely short stay. The hotel was spacious and comfortable. Things and services were great! Had a good morning jog along the lake which was a highlighted of my trip.