I booked this hotel over six months ago. After training into Monaco from Nice we realized it was very difficult to find taxis and Ubers to get us to our hotel. We walked 30 minutes along the narrow and steep streets of Monaco with our suitcases. When we arrived at the hotel, the staff informed us they did not have any room for us. They asked if we received the email they sent only an hour ago with the information regarding room availability. The staff said we will have to stay at their other location all the way back next to the train station we just came from. After asking for a taxi over to the other hotel, staff refused to call one. Long story short, we arrived at the other hotel dripping in sweat with hurting bodies and feet from the wall. The staff at Aparthotel didn’t do anything to help this very poorly handled situation. Me and my family are very disappointed and disgusted with what happened to us. Due to not getting any help nor compensation, I will not being staying at any Aparthotel location and will let everyone I know what happened to me.