105 Reviews
Holiday Inn Express & Suites Dallas Northeast - Arboretum
Dallas|2.75km from Bel - Aire Park
Stayed for the weekend after Thanksgiving. Check in was pretty easy and the room was ready at 3 as expected. It was clean, but hardly any towels (compared to other hotels of the same calibre.) No hangers in the closet which is kind of wierd. No note paper and pens. And no remote control for the TV which is the wierdest thing of all. The barn doors to the bathroom are not a good call because they don't stay closed all the way. The safe in the room did not work and when the maintenance man (who was very efficient) tried to change it out, he had to have it approved by a supervisor named Tamara. She seemed to think it was OK to keep trying to fix it when it was apparent that it should be replaced. After 30 minutes, we had to insist that she make a decision because we had to go sightseeing. He did install the new one and it worked. The breakfast is good and fair variety of food. In looking at all the recent reviews, we thought it is possible that lack of business during the COVID lockdown may have caused the management to cut down on expenditures. I don't know that I would stay here again, but it was not bad especially for the price we paid.
Very Good
113 Reviews