Hotel Caravelle Thalasso & Wellness

Nice location, on the sea front, it is nearer to San Bartolommeo than Centre of Diano Marina. Positives - nice room, side sea view, lovely shower, room very clean. Pools very good, especially the jacuzzi’s. Negatives - for me not a 4* hotel in terms of service and some facilities. Arrived around 21.00 hours, difficult to know where to park, no sign to say where reception is. No porter service to help with luggage. Check-in was very rushed, there was no warm welcome, I expect receptionist wanted to go home. No information provided whatsoever, re breakfast, use of facilities. Arrived too late for dinner, had to ask where we could eat, not given clear directions where to go. No greeting received from staff on arrival for breakfast or taken to a table . Breakfast is ok, not a huge selection, service is slow when ordering hot drinks, you have to get waiters attention, tables not cleared quickly. Food items not replenished Quickly. On 1 occasion there were no bread rolls. Staff are not overly friendly or helpful, look miserable, apart from the lady who makes the pancakes. There is no comfortable indoor seating area, the reception area and lounge looks messy. There is no poolside service provided, most hotels now you can order drinks and food from your sunbed. On checking out, again, there was no warm goodbye, thank you for coming, how was your stay etc. This is very much a hotel catering for Italians, not many staff speak or understand English. The only good thing about this hotel is the pool area and location.

Excellent place, in front of the sea. People really Friendly and helpfull, from the owner to housekeeper. Breakfasts are excellent

this is one of the best hotels in Diano Marina. Everybody cares well for the costumer. the kitchen is fantastic, nice Swimmingpools and wellness center. If you are here you will enjoy. The hotel is one that is directly at the see. No street between the hotel and the see.

Very good location, great treatment and professional attention to our needs. Very good restaurant. Friendly and helpful staff at the reception, at the rooms, at the restaurant and on the beach, It has ben a very relaxing holiday.

Nice hotel with nice staff - lovely beach bar and good service all over - pool and beach area are great. Food in the restaurant is really good - nice rooms especially those with front seaview - pebblestone beach is actually very nice

The service was excellent & staff were friendly & approachable With covid this was our first weekend away We decided to go half board, with Breakfast & Main meal in the evening. It was good to see that some of the staff spoke very good English, French as well as German. They ensured that we had our vaccination certificates & that there was hand sanitiser freely available throughout the building. For those can't live without WIFI the speed was excellent. There are 2 Tesla charging ports in the basement which is great, so if you went out for the day you could charge your car overnight, the lifts go from the basement too The hotel & amenities were clean & the hotel room and hotel was spacious with a modern feel Spa facilities were great too. The hotel is literally on the beach itself, some work was being carried out whilst we were there but it will be great once finished, with the overlay of more sand. Although overall the food was of good value there really is an opportunity to do so much more , less choice maybe but increase the quality. It was really hit & miss, come away from the tourist stuff, show the local delights of your region more & show it off to the max. This would be the icing on the cake.