Tianhe Hotel

The housekeeper was very helpful. On the day of check-in, he distributed the local dust masks to us. Later, because our friends were making tea, he took the initiative to increase the amount of water for us. In the evening, he also prepared some tools for foot bathing for us when we returned home. Very thoughtful. Good review

Summary: The service is really great. I feel that it is not enough to describe it as satisfactory, whether it is the customer service department, the front office department, or the catering department. I can only say that in so many trips, the service of this hotel is the most heartwarming and satisfying. [Room] The space is large and open. Very atmospheric. [Hygiene] Overall satisfaction. [Service] It's really great. First of all, I would like to thank Xie Junli, the lady from the front office, for the guidance of the front desk reception. Including dining instructions, reminders, other consultations, etc. In addition, I am very grateful to Zhang Hongmei, the sister of the housekeeping department, for the considerate service after check-in. 1. Every night, she looked at our travel time and helped us send foot soaking tools; 2. Helped us fill the room humidifier with water and reminded us to replenish water in time, because the weather in Dunhuang is too dry. 3. Seeing that we are a parent-child trip, we gave snacks and a small camel doll; 4. The small problems encountered were solved in time. 5. Greeted warmly every day when we met. It was really considerate and touching. [Hotel location] Next to the Dunhuang Museum, it's just a 5-minute walk. It's 2km away from the Dunhuang Night Market, and it takes 5 yuan to take a taxi. It is very close to Mingsha Mountain and Mogao Grottoes. It only takes 7-15 minutes by taxi. [Hotel layout] Garden-style design, planted with pear and peach blossoms. Checked in April, the flowers are in full bloom, so beautiful! [Food] Breakfast has a little less variety, but the main meal is great! Moreover, the ladies in the food and beverage department are also very good. When you are in a hurry, they will help remind you to speed up the dishes. If you order too much, they will remind you that the portion is too large and you may not be able to finish it. Where can you find such good service?

I came to Shanghai to experience the Hexi Corridor tour this time, and I have two key thanks 1. First of all, I would like to thank Ms. Chen at the front desk. She sent a 6-seater business car to pick me up for free 40 minutes before my train was about to arrive at the hotel, saving me time and fare 2. Secondly, I would like to thank Aunt Zhou Ailing, the cleaning lady, who was like a family member. There are many deserts in Dunhuang, and she took the initiative to send us masks. Then, we were tired from the journey to Dunhuang, and she sent us a footbath in advance. It was very comfortable to soak our feet at home 3. Thanks again to the thoughtfulness of other service staff in the hotel

The hotel is very new and grand. The room is very large and bright. The staff also makes people feel at home. Special thanks to Xie Junli, a front office employee. After checking in, the service was very considerate. She took the initiative to ask and arrange foot bathing buckets, water delivery and other services. Although these are just small things, they really make tourists feel the enthusiasm of the people in the northwest. If you come to Dunhuang, I really recommend this hotel.