"Very basic, felt dirty and very noisy"

"Great welcome from Mariksa on reception on arrival. Asked if I was an IHG which I am & explained the hotel layout, meal times etc. I booked through Trip.com as they offered me a better room rate than IHG directly & I use them for all of my train journeys. Newly refurbished room on first floor overlooking the car park. Extremely clean & well maintained. Only downside was as it’s close to the M25 it was still fairly noisy. Location okay for where i intended to be the next day but limited dining facilities in the retail park opposite. I’d like to say thanks to Martin from the kitchen who kindly provided me with some plasters incase my new shoes rubbed, as the receptionist was busy elsewhere."

"The location is perfect. Parking and other facilities such as gym and pool are free. The room is really nice and there wardrobe has enough space for clothing and storing luggage. The room doesn't have an AC so it does get very hot during hot weather. Inside the wardrobe is a fan which can be used to keep the room cool. There is no fridge in the room to keep some of the drinks cool. Overall good hotel for the price and location."

"The room was a bit old and small. The shower head in the bathroom was fixed, which wasn't very convenient. The only upsides were that we got twin beds and the room was cleaned daily."

"Gorgeous hotel. Has a swimming pool and staff were fantastic!"

"Loved the village and the pub with it's old fashioned charm, character and service. It's a bit "hairy" getting there if travelling at night as access to Chipperfield is via narrow country roads with some thoughtlessly fast motorists but worth the stress! The food was delicious and the ambience very pleasant; we will be back. 🙂"

"Family’s Most Favourite Hotel in the UK – Unforgettable Staycation Moments Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we choose to refresh ourselves and truly enjoy relaxing family time. During the final days of the Easter Bank Holiday, we once again had an unforgettable stay here, and the hotel exceeded our expectations in every way. Our wonderful experience began at reception, where a professional and welcoming receptionist, Mr. Waleed, assisted us. He kindly helped register our car plate for overnight parking and informed us that the swimming pool facility renovations had been completed. He also thoughtfully let us know that my son Matt could enjoy the pool until 7 p.m. Thanks to his clear explanation and kind arrangement, we had plenty of time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and steam room. It was a perfect way for both adults and children to relax and unwind. After our swim, we were quite hungry. At that moment, Restaurant Manager Mr. Nadeem warmly approached us and started chatting with my son. Matt was absolutely delighted—especially because Mr. Nadeem remembered him from previous visits. His kindness made us feel genuinely welcomed and valued. Even while waiting for our meal, we felt cheerful and at ease. At the end of dinner, he took time to speak with us again, encouraging Matt in his studies and sharing that his wife is a wonderful school teacher. These sincere and personal interactions truly touched our hearts. We also followed sightseeing recommendations from other hotel staff and visited nearby attractions such as Walton-on-Thames, which made our trip even more enjoyable and memorable. Once again, Holiday Inn London–Shepperton made us feel welcomed, cared for, and appreciated as a family. This hotel is not just a place to stay—it truly feels like a second home to us. Cheers, Mr Pan Pan Cheng Guest of Room 204"

"Very clean, excelent service"

"Budget style motel. No kettle in room, but free hot drink machine on ground floor. Shower and toilet were small moulded units. No chair, just a plastic stool. The whole facility is quite small, but just OK for one person. Good location for Heathrow, London, etc. Expensive for the size of room and facilities."