Frangipani El Nido

The service at this hotel was excellent from the start. They reached out to arrange a (free) airport transfer a month in advance and were friendly about it. As soon as I was greeted at the airport they made me feel extremely welcome, it wasn’t just the polite service you normally get at the 5* hotels, the staff was just genuinely friendly and caring. I had an ocean view room (all rooms face the water) and it had a lovely view from the balcony. The 2 pool view rooms also had direct access to the pool which wasn’t ever used very much, so I can imagine that would be nice to almost have a private pool. The pool was small but decent sizes and deep considering you’ll probably be alone in it. The room was spacious and clean enough, and they cleaned it daily. Had some problems with the balcony door locking, but they fixed it right away both times. The shower head also had some issues, but I didn’t want to complain about everything. Breakfast was amazing, included in the room and cooked to order! Plus as a benefit, they would bring breakfast to your room if you wanted which was nice so you could eat it in the AC. On the downside, the room had a diffuser in it that they must be using to cover up a bad small, but it was extremely overwhelming - I turned it off as soon as I got in the room, but I could still smell it 4 days later. Not great for people sensitive to strong smells. The room could also have used some outlets that weee more accessible from the bed and/or USB outlets. Easy to get into town, about 10 minutes and 100php - but it was nice to be away from the town at night. On the downside, the road was pretty loud from my room and the curtains didn’t give you a full blackout. 24/7 security at the front desk. Week Wi-Fi, that didn’t do much. No cell service in the lobby, but I didn’t manage to get 2 bars in my room. The hotel seemed a bit more expensive than others in the region, but the service was good. I would return here if I came back to El Nido.

Perfect Hotel for El Nido. The location is great as it’s slight away from the town centre. The staff was amazing from our checking late at night to our packed lunch waiting for us at check out. The team is young and super professional. The food at the restaurant was maybe the best around El Nido. We had a pool suite which As quite spacious and super clean! They only have 7 rooms so they can offer special treatments to all the guests

If it were not for the very steep High season pricing we would have given this cute "bed and breakfast" a higher rating. It is a charming place with very lovely views especially the Panoramic Suite, large and comfortable, with outdoor seating and a spectacular view of the sunsets every night. It is unfortunate that the living room window was unwashed, in fact streaked with dirt, completely unacceptable when preparing for the high season or any season really. The positives first...Zenobia and Emm at the front desk are two real gems who work very hard to make things run smoothly and do their best to accommodate guests. The other staff are mostly young and eager but inexperienced and some spoke rather limited English. Everyone was sweet and meant well. That is fine if you are charging 2 or 3 star prices but at rates that are higher than a Club Floor Suite at the Peninsula Hotel in Manila, get your act together. I do not fault the staff, the place is poorly managed. There is virtually no housekeeping other than making the bed, (even that was forgotten one day), confused and inconsistent service at the in house restaurant, staff are not empowered to make decisions on the spot, always need "to check" with their supervisor or manager for requests, etc. Additionally, the relationship with El Nido Yacht Club seems to be primarily to sell private tours...a request for group tour resulted in my having to organize my own group. To be fair they do provide a much higher level of service than the other tours but don't expect much help putting together a group tour with them. El Nido itself is lovely but deserves only a few days at most. There are the island hopping tours which quickly feel repetitive and 3 vey nice beaches on the mainland. For us 6 days was one or two days too much. In summary we liked El Nido and the team at the Frangiapani for their sweetness and friendliness but felt that for the prices they are charging they need to deliver a much better and more professional product with service that justifies the price.

Beware paying in advance! I booked a flexible rate and paid in advance. Unfortunately due to illness I had to cancel my reservation. I was outside of the cancellation period and was due a full refund. I have been chasing this for a month and have still received nothing. I've resorted to leaving a review in the hope that someone from Frangipani might finally refund my booking.

Everything was perfect. The hotel was very very nice and all the people working there were super helpful. We have stayed here 1 week and we have not had any problems. Food was also very good and everything was very clean.

Myself and my friend booked into Frangipani for 3 nights and we really enjoyed our stay The hotel only has a small number of rooms so you really feel like you are there on your own and it’s not crowded at all The staff and extremely attentive and very helpful with arranging additional activities like massages and the paddle boards The food is excellent and the chefs cook it fresh in front of you. The menu had a wide selection for all meals throughout the day - we ended up eating dinner here most nights The rooms were very clean and comfortable. They were also spacious enough and had a nice big bed The bar area at the top of the hotel was our favourite spot to have a quiet drink and watch the sun go down Overall we really annoyed our stay and would recommend to friends and family to stay here if in El Nido

Ambiance and view is second to none… Camille at the front desk was so helpful and pleasant to deal with. There was a beautiful bar next to my room. It was a great experience overall. Renz Marco made all the drinks really nice. Breakfast is included and was so delicious.

My husband and I stayed 7 days at Frangippani. This boutiq hotel is a real gem in El Nido. The design of the hotel is beautiful, the amenties are nice, but the best part is the view. We had the best sunset view in el nido right at our room balcony! It is close to el nido town, and to Vanilla Beach which we found it is the best beach in el nido. The staff is wonderful! Be it at breakfast at the bar or at the reception desk, each of them went extra mile to make our stay most comfortable and memorable. They gave us very good recommendations, were very helpful when our flight was cancelled . We tried other resorts nearby for lunch/dinner and to check the vibe and we realised that the best service and the tastiest food was in Frangippani. The hotel is amazing and one of its' best assets is the people who are extremly polite, attentive and helpful. If we come back to El Nido we wouldnt' consider any other option than Frangipani.

The boutique hotel that dreams are made of ✨ We stayed in the Panoramic suite which is basically 180 degrees of floor to ceiling El Nido beauty. Waking up, laying around, showering with the water and distant islands in your constant view was breathtaking. Staff from the front desk to the kitchen and everyone in between was so attentive, kind, and down right amazing. Location is top notch. So close to downtown El Nido (5min+ drive) but far away that it’s total bliss and serenity. It’s only 7 rooms in the entire place and they serve you with the utmost attention. Not to mention that the grounds are just beautiful, and the open view of the water and islands from the bar and kitchen and rooms are unbelievable. What a hidden gem.❤️✨To all the staff at Frangipani Hotel, Keep up the amazing work, You are all absolutely wonderful!