The property was under construction, heat wasn’t working in the rooms, pool and jacuzzi was out of order and that’s Why we took the kids. I didn’t even stay at the hotel I have a newborn baby in the heat without the rooms are freezing.
We left and had to drive home that night with our children. did not get a refund, we told about all the policies and rules to why we can’t gt a refund even though we aren’t staying, etc. but we weren’t refunded for none of the amenities were available, hotel was dirty, dusty without heat and unlivable for a family like mine.