Harry Steven
March 13, 2024
I normally don't write reviews, but the bad experience I had with this hotel cannot be ignored. I arrived late at night and was informed that my reservation had been "mistakenly" cancelled, and they only had a family room available at double the price. Despite expressing my inability to afford it, they insisted I could because "I AM FROM LONDON." With no other options due to the late hour and lack of internet access, I reluctantly agreed. However, upon connecting to Wi-Fi in my room, I discovered there were plenty of cheaper rooms available. The room smelled foul, was unclean, and infested with bedbugs. Additionally, the couch was dirty and had burn holes from cigarettes. To add to the frustration, early the next morning, a cleaner knocked on my door insisting I had to check out, despite having just checked in at 1 am and it being only 7 am. I filed a complaint with the company, and Trip was instrumental in resolving the issue. If you seek a hassle-free stay with good hygiene and fair treatment, avoid this hotel at all costs. It's a disgrace to Turkey's hospitality industry.