I booked for five days. After checking in, I found that there was no quilt, electric fan, kettle, and the toilet was leaking all the time. I told Ctrip that I promised to stay for one day and the check-out fee was not refunded. It turned out that Ctrip never refunded the fee on the grounds that I couldn’t communicate with the hotel. It was really bad. Yes, even complaining to the housekeeper did nothing
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