Guest User
October 4, 2021
1. No professionalism at all. What is the meaning of reservation? What is booking? I have the right to use the room for one night. The hotel should reserve the room for me until the next day’s check-out time. What is first-come, first-served? 2. Does not stress integrity and has a bad attitude. I was waiting downstairs in the hotel early in the morning, and the boss spoofed me and said to help me check the order, but it didn't come down after 20 minutes. Yes, as a foreign traveler, I am in my 20s. I was put on a plane by the apartment in Fengshun in the early morning and I found a shelter on the street! ! Later, the next day there was no call for apology or concern, and the safety of the guests was ignored! 3. Where is the hotel security? When I went to the entrance of the hotel, the door was open, but the entire front desk was dark and there was no one! This is an apartment building without any security. Anyone can get in, and the room is opened by outsiders? Are guests being followed? ? Can the hotel take up this responsibility? Such an apartment building that anyone can enter, I am very thankful that I did not live in it. What is the entry barrier for your hotels on the same journey? Where is the management and supervision? 4. Register me as "checked in" after refusing to check in. I just finished soaking in the hot spring last night, with dripping hair on my head, I was rejected by this black heart apartment and found another place to stay on the roadside in the early morning. I caught a cold! I have communicated with Tongcheng many times, but it is a pity that Tongcheng has been standing at the point of view of the merchants, resolutely not compensating me according to Article 55 of the Consumer Protection Law, and forcibly ending the complaint if I am not satisfied with the handling plan!
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