"The spa is so good If it had a swimming pool, it would be by far the best hotel I've stayed in in Switzerland. I'm sure The bathroom was transparent, so I went with 3 friends, except that it was a bit uncomfortable. It was good The number of breakfast items is a bit small. Value for money, facilities, service, and rooms are flawless."

"I stayed one night at the Arena Lodge, a decent hotel/guesthouse just steps from the Flims/Laax/Falera ski resorts. The hotel is a welcoming, clean place with very friendly staff. The double room, though not overly spacious, was very comfortable and clean. I didn't have breakfast at the hotel, so I can't comment. There's an excellent bar/patisserie located 100 meters away. There's ample parking/garage for guests and a heated ski room."

"Todor was absolutely delightful as a waiter in the hotel’s restaurant. He is a charming personality who delivers outstanding service. The food is amazing as well. We had an amazing experience. The atmosphere was also very enjoyable with a superb ambiance."

"The hotel is in a great location, with easy access to the town and walking trails . The atmosphere is relaxed and friendly, and my room was very comfortable and quiet. Cleanliness throughout the hotel, spa and yoga facilities was very good. I was impressed with all of the staff who were so friendly and helpful. The food offered at breakfast and dinner was consistently excellent. Thank you for such an enjoyable stay."

"We had a couple of days at this hotel in the hills outside Chur. Beautiful setting with amazing vista from the dining room with a picturesque well maintained church next door. The staff were exceedingly good from the jovial manager to the jack of all trades Ionanas (the lovely Greek guy who seemed to be everywhere and apologies if spelling incorrect) to the cleaners and waitresses. Breakfast was really good - with the finest bread rolls of our touring holiday - even if the competition was weak! Dinner is a set 4 course menu with two choices of starter, mains, set dessert or cheese to finish. It was not outstanding but very edible and a bargain 40 CHF compared to other restaurants nearby! The only faults I could really pick out were the lack of the availability of firmer pillows and the rather bath small towels but the latter is a common problem in Switzerland we found! Finally, beware - Switzerland is an incredibly expensive country with eating costs, well above those even in the Cotswolds, which is saying something, and petrol 20 pence a litre more than in the UK!! One restaurant near this hotel was pricing a burger at nearly £40!!!!!"

"Great coffee and brownies. A great atmosphere and music to relax and unwind. Friendly, attentive service. Ubs particularly liked the attention to detail and the attention to detail in the decor and furnishings. You can tell from the selection, the decor, the furnishings, and the choice of music that a lot of passion goes into the experience. Excellent! Thank you very much!"

"We just left the hotel. The front desk was not manned, as was the case most of our stay. I left the room key at the front desk. I stayed in the hotel yesterday for a while to talk about an issue we had, a toilet in a room near us kept refilling 24/7 and kept us awake all night. As I never had a change to address this, it was never fixed. Also, we had no coffee or tea facilities in our room. Rooms are sparse and dated."

"What a lovely week for our family in a lovely place! The staff is really friendly and supportive. The apartment was very well equipped, the pool and sauna are great to use after skiing. We had a lovely quiet week with our children. It’s almost ski in ski out with the new pathway. Nice restaurants in the neighbourhood, the Hapimag restaurant is also good."

"We weren’t sure what to expect from this hotel as some of the reviews are pretty dire, especially regarding the manager. We found Carlos to be very friendly and helpful and hard working, he did his very best to make the holiday enjoyable, we stayed here as part of a group on a 6 night coach trip, the place is a little tired and could do with some updating but by and large we found it to be clean and comfortable, the rooms are spacious and we had a great Mountain View, all the staff seemed friendly and efficient, unfortunately that’s where it ends, I appreciate the management will have budgets to to work to but the food on the whole was pretty poor apart from a couple of meals, one night we were served a flat cold lasagne and when it was pointed out to the chef he said, should I throw it away, but was told no, reheat it, he did and brought it back out and it was still cold, he eventually got it warm enough to serve, part of the evening meal offering on other nights included fish fingers and another was chicken nuggets, this might have been ok but there were no children staying in the hotel, beer wine and soft drinks were unlimited during the meal but at 8.30 there was no way of purchasing a drink of any kind, the hotel provided a packed lunch each day but the was woeful and most people binned it and started making their own from items provided for breakfast. Not sure if this because sandwiches are just done differently in Switzerland or just down to cost but it would be better not to provide anything at all and put the saving towards better evening meals"