I booked a deluxe ocean view but got what I would call a deluxe parking lot view as room was on 2nd floor. Called front desk and receptionist offered to move me to a higher floor for a fee. ( I declined as I already was paying a total of 400$ CAD per night) . There were 3 elevators but only one was working during our stay. Waited for extended periods for elevator as hotel was busy. Apparently they give out an info sheet that notes you have to call front desk before midnight to request towel refills housekeeping etc for the next day. I never got that sheet though and wasn’t told about it when I checked in . Asked to have Toilet paper delivered which was done, however when I didn’t answer the door immediately the attendant left without leaving it outside the door so I had to call again. Also asked to have a luggage trolley sent up in the morning and was told I would have to call back in the morning to request it. There was a resort fee extra charge for the amenities …. However a note was slipped under the door saying the pool area would be closed from 3-7 for a private function… so much for an afternoon swim or sun bathing on the deck of the pool! Finally upon check out I was neither asked how my stay was nor thanked for my patronage….. not impressed with overall stay! Won’t return ! A huge disappointment for my first time at this hotel …. You know what they say “first impressions are lasting impressions “