Guest User
November 17, 2023
After staying for a few days, the last time I went to renew my housing card at around 2:45 in the afternoon, I had a very bad experience. It also prompted me to decide not to extend my stay after this one night stay.
The receptionist at the time made me think that I was not here to stay, but to ask for help. He had a condescending attitude.
I walked over to her and said "Hello, swipe the room card", and then handed her the room card. She didn't say anything, she just slowly came over to hold the room card with one hand, but she didn't take it away for a long time. I was confused. They were all a little surprised, and then she slowly took away the room card.
After swiping it on the machine, maybe it didn't come out. Then he asked me which room it was in, and his tone was mean, as if he was lecturing me.
When I found that the room corresponding to the room card could not be swiped, I first reflected not that I had not completed the check-in procedures for the customer to renew the room in the system, but directly asked me if I had made a mistake.
I didn't know the reason at the time, so I reminded her twice. Maybe she had overlapped my room card with another card in her hand and swiped it, so it didn't come out.
Regardless of whether my reminder was correct or not, out of the basic courtesy of being a human being, I had to respond anyway. As a result, she acted as if she didn't hear me at all, didn't utter a single word, just didn't respond to me, and just left me dry.
In the end, the colleague next to her came to the rescue and helped me solve the issue of extending my stay.
Looking at her like that, it seemed that she didn't care at all whether she had completed the procedures for the customer or not, she was still playing with the computer in front of her leisurely.
If that's her nature, I'd forget it. Later it was discovered that she was just waiting for someone to order the dishes. At that time, two more guests walked out of the elevator, far away, and she was there to say hello warmly.
The key is that I am still standing at the front desk.
It's obviously disgusting, so there's no way I wouldn't give it a negative review.
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