Lavande Hotel (Foshan Smart New City Metro Station Branch)

Not good, not good. The breakfast variety was pitiful and unpalatable. When I entered the room, there was a strong smell of cigarette smoke. I instantly lost my impression of Lavande Hotel. I later decided on Atour Hotel and never wanted to come back again.

1. Parking is inconvenient, check-in is slow, and the rooms are average. The price-performance ratio is not good for such a mid-range hotel in Foshan. 2. I chose this hotel when I took my children out to play, and I was really disappointed. The room was small and the sound insulation effect was poor. I had no idea why I was going in and out all night long, and there was too much sound of closing the door. It was extremely noisy. 3. The mattress in the room is too hard, the sheets and duvet covers are uncomfortable and hairy, the room is not very clean, there is a lot of yellowing, the kettle is not clean, and the duvet cover is still rotten. 4. The hotel's location is relatively remote and the facilities are imperfect. I don’t know where to eat if I want to eat. 5. Put personal items in a good room, thank you so spicy chicken. I won’t live there anymore.

Forced to make a bad review, really forced! I really came to stay in the hotel, but the lady at the front desk of your hotel really said after a few words: Okay, then come and complain to me! This person is really awesome. Let me ask from the customer’s point of view, is this communication method suitable for reception? Has there been any training in professional skills, or if there are any unsatisfactory things in life that I bring to work, then I am really unlucky When you meet her, and it was her twice, please ignore it if she has not complained. If she has been complained before, I sincerely suggest her to change jobs. Because I brought 3 children to stay, I booked two different room types, but after check-in, they were on the 4th and 7th floors, and I immediately expressed whether I could arrange these two rooms on the same floor or closer (it is convenient to go to the children's room), but The lady at the front desk (slightly fat lady) told me that I could not do this and had no intention of doing so, expressing that each room type is on the designated floor, or just live like this, anyway, the room is full and cannot be changed, her tone is prevaricated and arrogant, as if I am I am very lucky to be able to stay here at night. I just wanted to move in as soon as possible with my children at 12 o'clock. I made a small request. The lady at the front desk showed her disdain for this request in a few words. I am ignorant that my request was rejected. But I expressed my needs in a good voice, but I only got an arrogant and dismissive attitude. Should I be angry? I said I wanted to make a complaint, but the other party said: OK, come and complain to me! It's really amazing, who can tell me if she is the person in charge of this hotel, if so, I will never come here again (she was also staying here during the 51 holidays, and her attitude was also very bad), if it wasn't for her It's not the person in charge or the leader, I hope the relevant people can give me a reply after seeing it!

At 12 o'clock in the morning, I fell asleep. But for some unknown reason, the delivery robot came to the door of the room, dialed the landline of the room, and woke it up once. I immediately called the front desk to give feedback, but the service attitude of the front desk was poor, I just asked to deal with this matter immediately. Well, 5 minutes later, the bot calls again. Woke up again. Excuse me, is it normal to be woken up twice when staying in a hotel? What about service attitude? ? Really mad. It's really chilling to book so many hotels. Please give me a reply, thank you