Hotel City Kräme am Römer - Self Check IN

Very lovely hospitality.

Me and a friend are in the city for a concert. We live about 3 hours from Frankfurt so we had to spend the night and this hotel looked great especially for the price. However the price and there being two (pretty clean looking) beds is the only good thing about it. As a woman visiting with another woman this is absolutely terrible and I wouldn’t have picked this hotel if I knew about it -＞ There is no reception and the Hotel is open to pretty much anyone wanting to get it. So being in the middle of the city with lots of people and men walking past this open entrance saying “HOTEL” above it, it is very dangerous. We didn’t spend a lot of time in here but while being almost asleep we were awoken by a knock on the door and a male sounding voice. Immediately put a chair in front of the door but that doesn’t offer lots of safety either way. On top the room isn’t really that comfortable or clean and I personally don’t feel comfortable showering. The room next to it is very close and you can hear every word said. So no privacy as well. All in all I really wouldn’t recommend this unless you really can’t spend anything more. The price is good, but what is offered isn’t worth the danger. Stay safe.

This hotel has no human beings present to help you. The reception is " digital" meaning you have to login via a terminal in a small cramped corridor by the front door. God help you if you loose the WiFi connection or phone power - you have to get a digital code sent to you. No code, no room. You have to fill in endless details again, even though you have obviously pre- booked the room with the same details. If you are not quick enough ( 20 seconds) the terminal asks if you still exist. You must push another button. If you cannot get the code, don't worry there is a contact phone number - only nobody answers it. Ah,but you could always email them. Tried that. No answer for 36 hours and still waiting. These types of " hotels" are totally unforgivable and antisocial. Avoid them please - or take the risk. Also very badly maintained. But, there is no- one to complain to, of course!

Located in the pebbled city center walking distance to many museums and gardens and the river with the bridge. despite being in the middle of the hustle n bustle the rooms are very quiet. The hotel is a great value for money. Spotless rooms thanks to the continuous efforts of the maintenance staff. The reception staff was very nice, welcoming and helpful. The kitchen staff need to take hospitality and PR lessons.