I prepaid through ******* and when I got to the hotel my credit card was charged again for the full price I had already paid on *******, and when we questioned it to the person working the front desk I was told that I picked the pay later option. (Which I had not.) All of this was after we had to stand at the front desk for quite a while just waiting to be helped. Workers were around and looking at us but nobody came over for quite a while. Rude staff who are completely incompetent. To make it better ******* has been zero help in fixing the issue of us being charged twice. I’ll never stay at this hotel again.