BIRGIT
October 21, 2023
Unit was clean altho overheard another customer saying that his suite was not cleaned prior to his check-in.. Bed not made, towels on floor.
We needed more than one towel each, requested more and never received.
Then prior to 9 am the construction started on the 3rd floor. Not minimal noise but room vibrating so that I couldn't concentrate on my work noise. For almost $200 a night, one would expect a little more. Maybe don't rent the rooms directly underneath the renovation?
Obviously others had complained because the manager said he didn't want to hear it and didn't want to argue about it. Concerning the towels requested all we got was that this wasn't night shift so they weren't responsible.
All in all, disappointed in the staff and their responses. Usually stay at this brand hotel without complaints, now reconsidering.