Nonam Boutique Hotel Gent

Design & Aesthetics: Frequently praised for modern, stylish interiors, unique bathroom layouts, and "sfeervol" ambiance.

Worst experience we ever had in hospitality ! We slept in a definitely unclean room : the sheets were covered with hair, stains and even blood. The floor had not been vacuumed. We found a dirty towel on the sink and some toilet paper leaves were used and broken laying on the floor. Stains were all over the walls, floor, and bathroom area. Unacceptable to charge guests 199€ a night and let them sleep in a room in such condition. We couldn’t talk to anyone about this situation since there is no client's service in the hotel Nonam : the reception is a self check-in / check-out computer. We wrote to the hotel after our stay, asking for a refund, and at least, an apology. We were shocked by their answer and denial. To them, "the stains cannot go off and are normal". Total lack of respect from this hotel Nonam towards their clients.

I was shocked at the lack of care given to guests who would be using the self check in service. On reaching my room in the dark it was practically impossible to see where or how to use my key card to switch the lights on. When I finally found the slot, the strange system for light switches meant that no matter what combination of buttons I pressed all around the room, I could only ever get two out of five lights to work. I had to get ready in the morning in semi darkness. No milk in the rooms for coffee. Cereal supplies downstairs, but again, no milk. The place looks great, the bed was comfortable but without basics like working lights and useable refreshments it added up to a frustrating stay.