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Novotel Gent Centrum
4/572 Reviews

Novotel Gent Centrum

Ghent|0.14km from Saint Nicholas' Church
A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.
Ghent Marriott Hotel
4.5/5117 Reviews

Ghent Marriott Hotel

Ghent|0.23km from Saint Nicholas' Church
The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

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Novotel Gent Centrum
4/572 Reviews
A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.
Ghent Marriott Hotel
4.5/5117 Reviews
The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.
Erasmus Hotel
4/537 Reviews
Overall, this hotel disappointed me greatly. I had chosen it partly because it was advertised as being convenient to public transit. Not so. The #1 tram, which my reservation confirmation mentioned as an easy way to reach the hotel, has been out of service for a while now and will remain so for the next four years while the city renovates the route. Yet the hotel's final communication with me, just before my arrival, failed to mention this. This caused me no end of trouble. But it was also typical; I never felt that I was in a hospitable hotel where anyone cared about my comfort or convenience or even whether I enjoyed my stay. The proprietor, who does everything from making the beds to setting out the breakfast to staffing the office, gave the impression that beyond his considerable responsibilities, he had no time or energy for anything but the absolute minimum. Luckily, the people of Ghent welcome visitors, and it was thanks to them that I enjoyed the city at all. Despite the physical signs of wear and tear, the Erasmus Hotel has some charm. One afternoon, I was returning from a museum visit and heard someone play the antique organ on the premises, and someone singing lieder to it. I've also never eaten breakfast in the shadow of a suit of armor. Nevertheless, I wish I'd stayed somewhere else.
B&B Hotel Gent Centrum
4.4/5117 Reviews
The location of the hotel is excellent, very close to the main attractions, there are many tram stations nearby, and the commercial online stores are quite complete. The only dissatisfaction is: I booked a double room, and the result was a big bed. This was a bit embarrassing. In addition, the hotel actually had to charge an additional fee for luggage storage (there is a special luggage room). This is completely different from the domestic one. Breakfast is relatively simple, after eating once, I changed it to eat in the surrounding small shops.
Ibis Gent Centrum St. Baafs Kathedraal
4.1/595 Reviews
quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).
Hotel de Flandre Ghent
4/565 Reviews
Eight of us in 4 rooms stayed here for our first visit to Ghent. Having read some of the recent reviews I as a bit anxious as to how it would turn out but I can only speak as we found things. First of all, the location is just perfect. Situated on a no-through road the hotel was very quiet and access to all the main sites was brilliant. All of the rooms were very nice and our particular room on the top floor had a great view across to the spires of Ghent. Breakfast was buffet style and although nothing special, it was perfectly adequate. The staff were very friendly and helped when prompted to refill supplies (which was perhaps more frequent than it should have been). We found all of the staff very pleasant and helpful which made our stay all the more pleasant. We came in 2 cars which we parked in the Ramen car park 2-3 minutes walk away. Although quite expensive (around £12 a day) it was significantly cheaper than other car parks close by. All in all we had a lovely trip to Ghent and we will certainly return. When we do, we will be booking Hotel de Flandre again

Frequently Asked Questions

Ghent Travel Guide

On Trip.com, it's easy to search for hotels in Ghent. There are many discounted hotels on Trip.com. Ghent is a city with tons of tourist attractions. You'll never want to leave! Located in Belgium, Ghent is a well-known and vibrant city.

Ghent does not have civilian airport. You can fly into a nearby city and come here using another method of transportation. Train Station Sint-Pieters Ghent is a large train station in Ghent. It's convenient to stay at a hotel in the nearby area.

There are 111 hotels in Ghent on Trip.com, including luxury, boutique, and budget hotels. When looking for hotels in Ghent, there are likely good options at a nightly budget of just 105 USD. There are 7 five-star hotels in Ghent at an average price of 164 USD per night. There are 10 four-star hotels in Ghent at an average price of 137 USD per night. There are 22 three-star hotels in Ghent at an average price of 103 USD per night. There are 4 two-star hotels in Ghent at an average price of 81 USD per night. Ghent has many well-known chain hotels which are suitable for both business trips and vacations. In Ghent, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Hotels under the Novotel brand are a good choice. A popular hotel in Ghent, Holiday Inn Gent Expo is also one of the highest rated. If you're still unsure, Trip.com recommends Novotel Gent Centrum.

In the city center of Ghent, you'll have easy access to Museum of the History of Medicine, St Michael s Church. If you want to spend a fun vacation with your family, locals recommend visiting Cycling Along Brooks and Meanders Trail, Onze-Lieve-Vrouw Church, Cultural Center (CC) Meulestede. You can also visit top-rated attractions like Gravensteen Castle, De Alchemist. With a developed commercial area, visitors can head to Zara for a great shopping experience.

Average Temperature

• January to March: 5.41°C during the day, 2.71°C at night

• April to June: 14.62°C during the day, 10.52°C at night

• July to September: 18.79°C during the day, 14.78°C at night

• October to December: 8.82°C during the day, 6.12°C at night

Average seasonal Rainfall

• Spring: 56.67 cm

• Summer: 56.0 cm

• Autumn: 66.33 cm

• Winter: 72.33 cm

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