Guest User
January 31, 2023
The property is no doubt really beautiful. But the staff, the receptionist and ***ager is extremely pathetic, rude and uncooperative. I had booked 3 rooms for 7 people in from 26th to 29th. Another friend 8th happened to join. He refused to allow him, then we were ready to book another room which he was giving to us at a exorbitant price just for a night. It was evident that he was taking advantage of the situation that we weren't being able to find another room in Gokarna due to peak season and it was late at night. Transport is a problem in Gokarna. We even requested to let the 8th friend use to room to freshen up as he was exhausted after a road journey from Bangalore. The receptionist refused that as well. He was rude and extremely disrespectful. And all of this happened when we had already made booking worth 38k with Namaste Cafe. We were ready to pay extra to let our friend in but he refused. He was looking here and there while I was talking to him. I have travelled across India but even a petty accommodation offers more warm hospitality It was mere harrasment for us. Also when I asked him to connect me to someone senior, he refused. I asked him for a feedback book, he told we don't have one. Claiming to be the best property in Gokarna, Namaste Cafe's service is nothing as it claims to me. No room service, overpriced food and tarrif and lastly and most importantly, the most uncooperative and disrespectful staff. Attaching booking details for validation purposes.