This place is committing daylight robbery. It must be one of the worst places I have gone to - luxury spa it is definitely not! Where do I start - when you check in, you will just be told where to go and you have to find your own way. The room itself is very old and the toilet/bathroom are disgusting - full of mould, cracks, stains, air vents full of dust - the list could go on. The spa area itself - there is only one steam room and one sauna that can fit around 6-8 people in at a time. The place is so over booked and crowded that you sometimes have to wait to go in, and when you do go in, be prepared to be tightly packed next to other people - not relaxing at all! How can a “luxury spa” only have 1 sauna and steam room?? The floors are dirty with hair and mud everywhere (from people who walk outdoors and then come in) - we were there 2 days and did not see one cleaner at all - terrible and disgusting. The jacuzzis are better and there are a few scattered around but again no one checks the chlorine or cleans them out. Food was good for lunch and dinner and a good choice. Their lunch desserts are horrible though, and are mostly all mousses. The rice pudding and spices crumble are horrible, cold and no sugar. Breakfast is quite bad though - the chef who makes the scrambled egg must be fired - you cant call that scrambled egg. No baked beans, hash browns, pastries or porridge! These are basic British staples surely. Who eats lentils and kedgeree rice for breakfast? Had a massage which was awful. No music in the room and no effort in the massage. Overall, this place needs to have a full refurbishment, have regular cleaners and take pride in how it operates. It is living off its reputation from 30-40 years ago - save your money and book elsewhere!