Cricket Apartment (Guangzhou South Station Branch)

In order to stay comfortably, we booked two deluxe view rooms, but check-in was not smooth. The waiter played games and couldn't find the room card. Later, we were given two rooms, one of which was close to the railway. After discussion, we changed to another room. I found that the room I changed was different from the one I booked, so I took a photo for her. She said it was the same. The hotel promotional photo was taken under the sun. Well, I believed it, but I was so noisy that I couldn't sleep all night. The electric water heater in the bathroom also failed. The water leaked, and I would get wet when I went to the toilet. I couldn't sleep. I got up at three o'clock in the middle of the night to find the source of the noise, which was the well room next to the room. I was so angry that I complained to the hotel customer service. I called myself the manager. He said it very nicely and said it was a mistake. There was something wrong with check-out, but there was no sound until 11:35 noon. I contacted Ctrip customer service, and the customer service took the initiative to tell me that there was a difference with check-out, and gave me a small compensation. I said no, and customer service Peipei also persuaded me that this is yours. The room is short of money. The problem was solved in a few minutes, but the merchant said that I checked out early and didn't meet me. You didn't contact me even after noon, emphasizing the reason. I would like to thank Ctrip customer service Peipei for solving problems with actions, unlike merchants who use words to solve problems and only talk but do not do anything. The working attitude of service staff is not developed in a day. It is caused by managers' laissez-faire and neglect of management.

Whether the room is good or not, please look at the pictures. Checking in at 3.30 in the middle of the night is not cheap at all. It’s okay if it’s not cheap, but the service has to keep up. There are indeed several hotels hidden in one building, and some migrant workers are also rented here. , I feel a little unsafe, especially for women. At night, the air conditioner is turned on to 16 degrees Celsius, and the wind blowing out is natural wind. To put it bluntly, it is just a broken machine hanging for show. The key to check-out in the morning is that there is no waiter to solve the problem, and the person driving the car I'm so anxious that I don't dare to live anymore anyway.

The room is average, too small, and the bathroom is mini, so I accidentally bumped into it when I pulled the rake. The customer service is terrible and impersonal. My foot was scratched by the bathroom door, and I couldn't even get a band-aid. The TV can't play it at all. The experience is too bad, more than 200? Really not worth it.

That's it, I don't want to say more, I'm speechless

Very bad experience. 1. The parking fee is extremely high. It was agreed that the parking fee would be 48 yuan, but in less than 24 hours, the parking fee was 64 yuan. 2. It is clear that the washing machine is broken, but it is said that it is used incorrectly, which makes it a waste of time. 3I arrived at two o'clock but couldn't check in until five o'clock. Don't trust such dishonest merchants.