Hilton Mendoza

The hotel is modern, rooms are really clean, bathroom has a separate shower, good toiletries. I was let down by the fact I couldn’t earn Hilton Honors points because the reservation was made through a travel agency. Also because there was no complimentary bottle of water in the room, which is odd for a 5 stars hotel. Regarding location, it’s a PRO or a CON depending on what you are looking for. It’s right across the street from a shopping mall, which is very convenient. Lots of shopping and dining options. But it’s located on the outskirts of the city, next to a highway. If one wants to explore the city, I would definitely recommend to stay either at the Sheraton or at the Hyatt. The Hilton is really far away from downtown .

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

Really nice stay at a high end hotel. Rooms were nice and spacious, breakfast was plentiful and the staff were top draw. Particular shout out to Eugenia who was heading up the food and drink side of things in the restaurant and Daniel the concierge. Both super friendly and helpful and made the stay really fun!