Hotels near River Clyde in Hamilton

I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first). However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile. The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented. But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly. I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same. Thank you to all of the staff there.

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

Great staff, really friendly, stayed for pleasure and any problems o encountered were easily solved such as extra towels. Price was really great, ended up staying 1 week+. Abington doesn’t really offer much but can easily drive to any location

Clean and hygienic,

Just to be clear, this isn't a fine star establishment but it does deserve a fine star review for what it provides at the price or charges. City centre location. Lots of shopping and food options around the venue. Staff were very pleasant although more knowledge about bus routes would have been helpful given the number of out of towners that will be staying here. I chose a double room without a window sunder I was literally just sleeping here rather than spending time in the room. It is very clean, nice white bedding. The double bed took up the whole of the Room bar the entrance part but that was absolutely not an issue because I didn't need any more space. There was a toilet and shower wet room, TV, mirror, hanging area (not a full wardrobe but it absolutely sure what I needed). I appreciated the interesting extra touches which had clearly been considered for a compact space such as storage under the bed for luggage, free wi-fi, plug points and light switches by the bed and only having room cleaning and bedding changed on request and for an additional charge, rather than being included in three cost of the Room when it really wasn't necessary or environmentally aware given that I only had a two night stay. I would definitely use this service again. I paid £25 per night through booking.com which for a city centre location is outstanding.

We got married at Crossbasket in 2021 having a small wedding. We had previously visited the castle (prior to booking our wedding) and the service is the best we have received in Scotland. From booking our venue to the morning after our wedding the staff at Crossbasket were fantastic and couldn't do enough. The manager Rob, met us to show us around the castle when it wasn't officially open, he took the time to answer any questions we had and was fantastic. Vicki the wedding coordinator accommodated all of our requests and every member of staff went above and beyond on the day. We handed in a small bag of items which my husband planned to set up on the day, when he arrived every detail had been done for him. This allowed for a stress free enjoyable morning. We were married in the main castle and had our reception in the Stewart room. This suited our needs and despite covid restrictions at the time our day felt perfectly 'normal' (in line with the restrictions allowed). Our guests stayed in a few rooms which are huge and so comfy. We stayed in the Macintosh room which was stunning. My husband and I are looking forward to returning and staying again. The food was excellent with lots of choice and flavour. The roux menu is some of the nicest food we have ever had. We have since visited two ICMI properties and have to say they really set the standard for service and food across Scotland. We most recently stayed at Cromlix which similarly to Crossbasket had food to die for and service above the standard. This is something we highly recommend and we look forward to trying out other ICMI properties. Thank you to all the staff, if you are looking for a wedding venue (whether it be for 5 to 200 people!) we highly recommend this venue. Also to comment all of our suppliers had lovely things to say about the venue. Our makeup artist said it is her favourite venue to work with as they are so accommodating!

My friends and I all dropped into the Alona after a walk around Strathclyde park for a coffee and cake, after talking to Shannon who recommended their Dinner menu we decided to stay on and have a spontaneous meal together. The service from Shannon was excellent, we spoke with a young manager too who I noticed was walking around the other tables giving them all the same time and conversation as he did with us (a very attentive young man) I believe he was called Darrel. The restaurant was very busy and had spacious bar area, I found the staff all very friendly and informative while busy they were always available for guests. We have all planned our next visit for a meal next weekend, this time I’ll be leaving the car so I can enjoy a glass of Red!

I get what this hotel is trying to do, but it doesn't do it that well! I had good communication prior to my stay, a few texts reminding me. I liked the self check in screen, saves time. The room itself was supposed to be a 'queen' but it was extremely cramped, the bed was a small double at best and there was a weird single bunk bed over the double, which made the room feel so small and oppressive. Floor to ceiling windows in the bathroom were inconvenient. There was a door joining my room to the next which was less than ideal. The whole hotel was very noisy, you could hear doors opening and closing all over the place. There was a lot of noise coming from the room next door which was made worse by the door, as this let more noise in. The party eventually stopped about 3am. This wasn't just me, my colleague had to ask someone to come up and stop a party in the hallway at 1am and he was 2 floors up. No kettle, no water, pretty basic room. This would do for one night maximum IF there was nowhere else.

Wonderful clean and cozy hotel with very friendly staff. Excellent value for the money. This hotel is ideally suited for easily getting to Glasgow, Edinburgh Aberdeen and Noth of Scotland tours. An abundance of information brochures on hand for those who wish to take advantage of the historical sites around and afar in the country. The afternoon tea in delicious and a wonder way to spend an hour or so relaxing in the middle of the day.

The lighting in the whole building is very subtle. Nice and relaxing music and atmosphere. Only one hand and bath towel in the bathroom and, although there were more in the bottom of the bed, we were unaware of where to find these until we checked out. I was in the shower before I realised there wasn’t a second towel and it was too late to phone reception. Booking had 2 names for the room so we would have expected adequate towels in the bathroom or visible in the room rather than under the bed.