Guest User
March 11, 2024
Strongly advise to quit! Don't book this hotel if you don't want to spend money and suffer!
Objectively speaking, the environment is really good, on the mountain. But!! There is no supporting service at all, not as good as a fast hotel.
🖤 Facilities:
1. The room is a LOFT, but it is poorly managed. There are used dirty bathrobes piled at the door, and the balcony door of the room is broken, which is very unsafe. So I called the front desk, and the front desk impatiently changed my room, but the door of the new room was also broken! I called the repairman to fix it in the middle of the night for a long time. After finally settling down, a grandfather came and knocked on the door again, "Why did you change rooms just now?" Who understands, we are all girls, and it's really scary to encounter such a thing in the middle of the night. Why can't you communicate with the front desk yourself? ?
2. There are three hot springs in total. The Simu Hot Spring is closed, and the mountaintop hot spring is said to be open, but in fact, only a small pool is opened. I ran up to find out that it was a waste of effort. There are quite a lot of mountain view hot springs, but the three pools of Chinese medicine pool, rose pool, and ginger pool are very dirty, with a lot of dandruff floating, which is disgusting.
3. Other gyms, cute pet parks, etc., have no staff at all, and the maintenance is very poor! There is no fun at all.
🖤Service:
1. There were two uncles on the shuttle bus who were nice to us (but one of them quarreled with other guests), and there was a younger man with a very bad attitude. We took the bus to the guard booth to get takeout. When he found out, he scolded us fiercely, "I am convinced that you guys are messing around. Why don't you order from the restaurant! The restaurant has to add service fees, and I have to send you for free." "There are only three of us driving, and it's tiring to send you!" It can be a shuttle! What kind of attitude is this! Don't do it if you are tired!
2. Afternoon tea is said to start at 1:30, and we waited for a full half an hour before a plate of fruit was served. We said it was too late to take it away, and the waiter promised, and came over for another 10 minutes, and urged several times to get the takeaway box, but in the end, no one went to get it! ! ! A total of 50 minutes! ! Five or six waiters were empty-headed and didn't know what they were doing! ! All the guests were anxious.
🖤 Hygiene:
1. The room looked clean at first, but cockroaches were found at night.
2. I don't know if it was the hot spring or the bed sheets that were not clean. After I came back, I had cockroaches on my body. I saw several sisters say that it was dirty and had urticaria on their bodies.
3. The breakfast was too dirty. I saw with my own eyes that the vegetables fell on the table when the wontons were cooked. The chef rinsed them in the soup and gave them to a young lady.
4. The plates in the restaurant were very dirty. You must take a closer look! ! Some of them were stuck with rice grains.
Summary: The place is a good place, but the management is too bad! ! I stayed in such a garbage place for more than a thousand yuan. I was very angry. Let me show you the cockroaches. Everyone should avoid it!
Original TextTranslation provided by Google