Grand New Century Hotel Linan Hangzhou

The location of the hotel is very central and convenient. The room is also very clean and stylishly decorated. The service is also excellent. In particular, the lobby manager Xiao Zhao has great service and is very patient. He also helped me find the headphones I left in the room. Set, thank you very much! I will continue to choose Qianwang Kaiyuan Mingdu Hotel next time. The hotel is great👍the staff is great👍the service is great👍, I must come again!

I have stayed in so many hotels, both at home and abroad, and the arrangement of this hotel is the weirdest and most outrageous. If you can't stand the noise, don't choose this hotel. If you can tolerate the noise, this hotel still has advantages. At least it is newly renovated and the rooms are quite clean. Let’s talk about a few bugs in the hotel: 1 The hotel was actually renovated from an old hotel. There is a problem with the sound insulation. When the door is closed, the sound is very loud. The door is also thinner than other five-star hotels. Therefore, what is happening next door and the sound coming from outside the room can be heard clearly in the room. Chu. 2 The hotel's room arrangement is very unreasonable. We were placed opposite the wedding room, where a dozen people were drinking and making noise until ten o'clock in the evening. The hotel just sent ordinary waiters to ask them to close the door, but did not send the relevant person in charge to communicate and stop it. We had to prepare our luggage again at around ten o'clock and drag our drowsy children to change rooms. What was even more shocking was that we were placed next to the center of the guest room. The sound of doors slamming all night started again before 6 o'clock in the morning. Several people came in and out every minute, resulting in us not getting much sleep all night. 3 There is a problem with the management of the hotel. As long as you register at the front desk of the hotel, you can get on the elevator and enter the hotel. No matter who it is or how many people there are, the front desk said that as long as it is before 11 pm, this seriously endangers the safety of other guests. 4 The hotel front desk has a wrong attitude. When checking out, I suggested that the room should be changed to the opposite room instead of ours, and the front desk made fun of me. This means that the clients who hold weddings have the greatest interests, and the interests of other individual residents can be discarded at any time. It is ridiculous and unreasonable for me to suggest such an idea. I was originally optimistic about the Asian Games and stopped by Qingshan Lake for two days of cycling. However, I encountered such an unhappy incident. Although Ctrip later handled it as a free ticket, the damage to our sleep and mood and the impact on the itinerary were unacceptable. Make up for it with money. I would like to share my experience with guests who want to book this hotel. You can listen to the voice in my video before deciding whether to book.

Booked a family suite, the room is very big and the facilities are new, my daughter likes it very much. The breakfast is also good, and children's breakfast is also given. The housekeeper, Ms. Song, served very well and even gave me a small gift

Service: It’s been a long time since I stayed in a hotel that requires a deposit. I’m not used to it. I dropped a spoon while eating breakfast and the waiter caught up with me and asked me to pay 3 yuan. I should be compensated for the damaged items, but I was a little embarrassed when he chased me to the table and used a machine to pay! Environment: For this price, it can only be said to be average. The lighting in the lobby does not have the feeling of a star hotel, it is dark! The most critical facility issue: the room is small, he is really small, the bed is very short, and the pillow matches his height of 175cm and his feet are already outside. My friend who is traveling with me is 185cm tall and has two feet completely outside and can only sleep bent up. , the problem is that the room is too small! Didn't sleep well all night! Overall evaluation: Not worth staying and would not recommend staying! !

Several questions need to be asked during this check-in 1. When I checked into a 40-square-meter room, the legs of the hotel sofa broke off after I sat on it, and the sofa fell over due to the crowd. The hotel’s handling of the situation was disappointing. The hotel sent someone over to check the situation for the first time, and the feedback I received was that someone came over that night. Repair or come for repair the next day. I disagreed and reported it to the front desk. The front desk sent the lobby manager to check on the situation. After the manager came to see the situation, he said that he would change the room. Because the family had already prepared to wash up and rest before discovering that the sofa was broken, they did not agree. During this period, I came here twice to check the condition of the sofa, which made the check-in experience very bad. The customer reported the problem and did not provide a solution in time. Instead, he came to check the sofa many times to confirm whether the situation was true. People in other places have no choice but to do anything. In the end, the lobby manager's solution was to give an explanation when checking out. When he finally checked out, he called the lobby manager, but he showed no sincerity in solving the problem. If the hotel has questions, please check the lobby front desk video at 12:50. The second problem is that after breakfast, I took the elevator in front of the restaurant to the 4th floor. The smell of smoke was strong after getting out of the elevator. The third problem is that when checking in, the front desk kept answering the phone and asked if it was possible to check in. The reply was to wait, which was a very general attitude. The fourth question is that there is a decoration smell when you enter the hotel. If you turn on the air conditioning for a while and get used to it, it will be acceptable. Other aspects were OK. During the period, I called the front desk and asked the front desk to deliver three bottles of Nongfu Spring, and the front desk sent a chef to deliver 4 bottles. To sum up, the experience is very poor.

The location of the hotel is good. It is in the city center. The hotel room is too small. I'm sorry for the five-star standard. The smell of new decoration is still very strong. The most dissatisfied thing is that the swimming pool on the 4th floor is so bad. There is a strong smell of bleaching powder when entering. The taste is greatly compromised. The front desk of the hotel is also an intern and I don’t know anything about it! The lobby is not very bright either. It would be better to stay in a hotel over Qingshan Lake when visiting Lin'an in the future!

The hotel service is very good, the room is very clean and the facilities are very new. The elder sister who cleans the room is very enthusiastic, and the concierge Cheng Shuhan and Zhao Jia are very enthusiastic in their service, and even offered a gift when they left. Overall very satisfied with the stay.