SimplyZi
June 22, 2024
This was by far the nicest looking hotel and hotel room in our trip to China. Our hotel room was really nice with all the highest range amenities. I personally loved pop culture decorations around the room.
But, I have two areas of concerns that specifically revolves around the service of the reception hall:
1) The reception hall is an open lobby area where the staff will service you by a station rather than behind a desk, which is modern and pleasant. However, this allowed some ignorant guests to just waltz right next to the receptionists, essentially pushing into the front of the queue. I witnessed this several times and the receptionists just served these ignorant guests and did nothing to manage the situation. Not sure if this is due to being acceptable in Chinese culture to interrupt people or push infront of queues but the staff need to do a better job of managing this. Currently they just look like they are too busy to notice or care.
2) Due to how busy they appear to be, I felt like our service was rushed, both during check-in and check-out. Our receptionists lacked the welcoming smile that would be fitting to such an awesome hotel and failed to take a small moment to correctly identify the specifications of our booking - including the availability of breakfast and afternoon tea. It wasn't that bad or rude... just didn't feel like some of the awesome welcoming experience we had in lesser hotels.
Anyway, aside from this, we did enjoy our stay at Pagoda, Hangzhou for everything else.