Guest User
October 8, 2022
We never expected to face an "attitude" treat from a young lady with long hair receptionist at this hotel when overall reviews are good, and this is the reason we booked this hotel.
The incident happened when we queried why our standard room has no window when our booking indicated has window. After a long talk, that young lady called so called sales personal. We finally be able to upgrade to deluxe room with window with acceptable price. However, she seems like was not happy with the agreement granted by the sales personal and shown black face and unhappy attitude handling the paperwork changing. At first, we were unknown the outcome from her phone talk as we do not understand Vietnamese language. She was silence and did not update us the outcome after phone talk. She only talked with her male colleague. Finally, her male colleague taken over to update us the outcome of her tele conversation and handling the room changing process. He handled the process with professional, such a nice guy, suitable to work in this service field.
Hence, please take note when do booking. This hotel standard room has no window.