Hotels near Nyll Tailor in Hanoi

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

This great hostel is in a great location in the old quarter alongside a busy road. The staff are really good and the check in process is simple and easy. The 6 dorm bed was clean and comfortable and we got some great nights sleeps. There is a bed light, a free locker big enough to store huge backpacks, and a curtain for each bed for privacy. The bathrooms are clean, the showers are hot and powerful, and there is shampoo and shower gel available too. You are also given a free towel at check in. Wi-Fi is great, and there are some relaxing common areas which are great for reading and planning activities etc. Laundry is available at the hostel and they can turn it around in 24 hours (cheapest) or even quicker (pay more). Overall I would absolutely recommend staying here as this hostel really is brilliant.

Had an extremely poor experience with the Hotel for 4 nights. Arrived at the hotel and was told that original booked room air condition spoilt and had to move us to a sister hotel ”Luxury Old Quarter Hotel” which has aircon and agreed. After we checked in we went out for dinner and stayed out till late, only to find that the aircon was weak late at night, at this point was still acceptable. 2nd night the aircondition was unbearable with no wind/cool air coming out of the aircon. We were sweating in the room, the air outside of the room is more cooling than that in the room. Called for help to check on the aircon and the guy said something like when we temperature set is too low (was at 16), the compressor will stop working. And he procceed to set the aircon at 27 degree celcius and asked us to check feel that the aircon has wind now that the temperature is 27 degrees.. woke up sweating lol 3rd day morning we went to feedback about the aircon at the front desk before heading out and they mentioned that they will fix it. When we came back at night (3rd day night), behold -- they were unable to fix because they claim that the aircon service dont work in the evenings (although we feedback early in the morning before 8am). They offered us standing fans and said that they already ordered parts to fix the aircon and it WILL be fixed the next day. 4th day morning when we walked past the front desk in the morning was stopped by them to discuss about the situation.. which now the story has changed again! That they were unable to fix for sure and will offer free transport to the airport if we choose to stay with them on the last night lol.. alternatively we can move to yet another sister hotel that they claim to have aircon. At that point there is no point as our flight is 7am the following day.. was really speechless. Really poor management..

I got an email from the hotel 1 hour before our check in that they would cancel our booking if we didn't confirm within 50 minutes, which made us panic and had to cancel our plans to go there quickly. When we arrived we were given a room where the balcony door was broken so that it couldn't be close properly and we could hear every tiny noise on the street. After some negotiating we managed to change rooms and they gave us a new room that smelled like bin bag, and it was impossible to stay in there so we asked for a refund, whereas the hotel refused. The corridor and the stairs also smelled so strongly of cigarattes that it was hard to breathe. Horrible!

The location of the hotel is very good. It is very convenient for eating and shopping. The grab taxi driver is also very familiar with the address of the hotel. The owner and his family are very nice, the breakfast is very good, there are many choices, and it is hearty. The downside is that the room has no windows, the space is relatively small, the ventilation is not good, the smell is relatively big, and the quilt is a bit damp.

Our group of 6 stayed 3 nights at peridot. We had some hiccups which was of no fault by the hotel..( like losing one luggage from our group from our cruise, and tour operator etc). The hotel went above and beyond to help us resolve our problems. Special thanks to Plum, who was so nice and friendly and was so professional and efficient to resolve issues for us. Hotel has plenty of restaurants and street food everywhere and is very near the lake. Beautiful pool and sky bar too.Everyone was very friendly and helpful, from the bellboys to the front desk staff. They even gifted my mom who has a bad knee a herbal compress from the spa. Small details and kind gestures made our stay here so special. 5 stars to the peridot team!

We loved staying at this hotel. The staff were outstanding, very obliging and helpful. The king size bed and pillows very comfortable. Great shower and the air conditioning worked wonderfully well. Well situated in the old quarter and so easy to walk to the lake, restaurants, coffee shops and Beer Street. Great rooftop bar and the Red Bean restaurant on thr ground floor very good for breakfast, lunch or dinner. We stayed here overall 8 nights in total.

Very friendly people working there. Did stay there for 6 nights. Room top floor no sound from outside good double bed and nice furniture including television and a watercooker. Location just about the opposite of the old town need to cross the river hotel next to the bridge.

#positive #I was happy with the Bed Comfort Level, Natural Light in the Room, Mosquito Control Measures, Nearby Activities, Room Size, Room Layout

Peaceful oasis in the midst of chaos outside Beautifully furnished Friendly staff Great buffet breakfast choice Lovely restaurant. Great Vietnamese food and European Star of the show is the spa. Great treatments