Guest User
May 27, 2024
This hotel is newly opened. It has been open for half a year. It is a very good hotel in Hanzhong. However, from the moment you arrive at the hotel, it still has the Hanzhong style. How can I put it, the hotel hardware is fine and very good. But the service is indeed much worse than other city hotels in the same price range. This still has something to do with regional expertise. From the moment we arrived at the hotel gate, there was someone greeting us at the door, but no one seemed to greet us. We just stood there and didn't say a word, nor did we help with our luggage. When we arrived at the front desk to check in, the three people were doing it, but it was very slow, and the appearance at the front desk did not have a sense of intimacy and was a bit serious. Breakfast service is still a service problem. When it came to it, it was said that you had to swipe a meal card to eat. The front desk did not inform you when you checked in, so you could only go back to the room to get the room card, but it was really far away. It felt so early in the morning. Really bad! ! The quality of breakfast is very average, missing dishes are not replenished in time, and the use of the coffee machine is also abnormal.
Although I only stayed for one bowl, there are indeed many shortcomings. One good thing is the room service. Room service requests were quickly resolved and the attitude was very good. The cleaned shirts were quickly washed, ironed and delivered to the guest room. While chatting, I learned that the guest room aunt worked in another hotel in the same city, which I also stayed in. The quality was similar to the positioning of this hotel, but it was older. It can be seen that the staff in other positions feel uncomfortable. One is the training problem of the hotel, and the other is the lack of experience of the staff on the job.
I have also read the comments from other netizens, especially the negative ones. The hotel has made great progress. I will probably stay at this hotel next time I go to Hanzhong. I hope to see the improvement!
Finally, I attach a short video. The environment is elegant and the service needs to be improved!
Original TextTranslation provided by Google