Quality Inn Hayward

Nice hotel, small parking. But it’s ok because the room is pretty nice

The location was really nice and the room looked nice as well for the price I paid. I was pleased until I noticed that there were marks on the walls and found some hair in the sink and bathroom shower. The service was great and felt welcomed besides the small things I caught.

Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.

It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!

They gave me room 201 and the floor was dirty and sticky, they moved me to 202 and the television control did not work and the bathroom was dirty. They also do not provide the breakfast that is offered on the website. The dining room is closed, not recommended.

My non smoking room smelled horrible Like stale smoke and must. The peel and stick tile was not all peeling up. The bathroom had mold in the caulking and the mat in the tub did not look clean. The hand towel on top of the others appeared To be used and the balance of the towels were pretty stained. The upstairs neighbor could be clearly heard. The binder in the room Said keys needed to be returned to the office and no one was there to receive them. I was pretty disappointed overall.

Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.