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Holiday Inn Miami West - Airport Area, an IHG Hotel
3.5/5129 Reviews
The hotel itself is good located and has plenty of parking space. However, a refurbishment is urgently needed specially the toilets. The staff need a improvement too. My room was not ready for us. We were 3 and the sofa bed was not ready for our arrival. After a 9h flight the last thing I wanted is to fix where my daughter will sleep. On the next day I requested some bedding and extra towels in the reception. The receptionist sent a message to someone and said that will be sorted. When I arrived back to my room later that day, nothing was done. Complained to reception and everything was handled to me promptly. Another thing to improve is make sure your staff is comfortable talking English! Most of your front house are fluent in Spanish, nothing against that, but I expect them to have good English and not to be afraid to talk with customer in English. I do understand this hotel is located in a big Hispanic community, however you need to make sure your front house staff do speak English too. Thanks Cristiano Oliveira
Holiday Inn Express & Suites Miami - Hialeah
4/5106 Reviews
Out of various hotels my husband and I have stayed at this one is pretty good with a couple minor things to take into consideration. It has good location being right off of a major highway. There are many shops that are not that far but you will want to drive it instead of walking. The pool is outside and it is good size for a hotel. Surprisingly, the breakfast included fresh, scrambled eggs, bacon, and meat, which you don’t often get at hotels. Being gluten-free, especially appreciated that! The room itself was quite spacious and beds were comfortable. where we ran into some concerns with the cleanliness of the bathroom, you could tell that the tub was getting older. I can get the TV to turn on, but there was no cable or satellite hooked up so if we didn’t have our iPads, we would’ve had no entertainment for the weekend . Our air conditioner also stopped for a period of time, so being in Miami, that was a concern too. For something close and convenient this would be a choice but if you wanted more fancier, you may want to look elsewhere.

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