The Ritz-Carlton, Dallas

The Dallas Ritz-Carlton stands out for its top tier location and professional staff that treat you like a king. I was upgraded to a corner suite and it was grand with windows in two sides. Needed help with printing some documents and the staff helped me without any hesitation. I would stay here again when I return to Dallas.

Very over priced for what you get. It's marriott now but for the platinum members that are used to the concierge lounge they charge 300 a night which is ridiculous for a breakfast, snacks and some etoh. Jw marriotts are nicer. Overall sad. And the knife and spoon had great but slow service and food that was mid at best.

I stay here frequently for business. Rooms are extremely clean, beds very comfortable and staff very well trained and responsive to all requests. Highly recommend for anyone staying in Dallas. If I had one suggested area for improvement it would be water pressure in the rooms. Shower heads have water regulators in them which only allows for a very low pressure shower. Otherwise, this hotel is 5 stars all around!

It was nice to find out that I was upgraded to a jr suite. The place is huge for one person and I'm only staying for one night, but I'm grateful for the upgrade. That said, the place has lots of older furniture but everything was kept clean and everything is tidy - top notch. There's even turn down with chocolate. All the staff are kind and professional. They don't just check you in, they do carry on a conversation to make your experience more comfortable. Appreciate the offer of water while checking in. As a Bonvoy member, they even offer couple pastry at the restaurant in the morning. That was helpful in my rush to my meeting in the morning.

This is a beautiful hotel in a fine location in downtown Dallas. My room was very large and comfortable, with substantial work space, many outlets and a strong wifi signal. Service is truly first rate throughout the Ritz. The public areas are very nice too.

Discrimination is disgusting! I experienced horrible treatment from staff when celebrating a friend's birthday here. When visiting their rattlesnake bar, a security guard escorted me out immediately and snatched my phone out of my hands for no apparent reason! When I reported it to management, the director of loss prevention was unprofessional and lacked compassion. Ridiculous! I no longer have faith in this company.

Loved the vibe here! In classic Ritz-Carlton style, as you walk into the hotel, you can breathe in the aromas which are very unique to each hotel. Then you hear your favorite Rolling Stones song piped in overhead. The staff was so friendly and the food was distinctively prepared. The bar was a nice rest stop after a day of tours. The weather was unsettled so the patio was not open. It looked like a great place to gather with friends!

This hotel is very dated stuck in the early 2000’s and does not feel like a Ritz. Some reviews said the hotel was renovated, not true at all. Stayed in room 544 from 1/11/2024 -1/13/2024. Room smelled stale, carpet is old. Mattress topper had red and brown spots on it, had to flip it over and use my own mattress protector and sheet set. Only a minibar, no fridge. Not worth the price. Some positive is the staff was very friendly, bed is comfortable and the bar and restaurant downstairs.