Cassandra
March 1, 2024
Oh, I was staying alone for a doctors recheck appointment. I was taking a shower and completely and clothes in my room when one of the staff members attempted to come in and said they needed to search the entire floor because they believed someone was smoking on that floor. I explained to them that I was uncomfortable letting them in while standing there dripping in a towel.
The employee (a woman) kept pounding on the door for at least 3 minutes, yelling and threatening that she would call the cops. I explained that was not dressed, was not comfortable letting another person in my room during that time and that I would let her search it later. She was not happy with us and attempted to charge my room for smoking fee charges although I stayed there for one night. I am now taking this app with my credit card company.