Schonefeld Hotels with Wifi

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"I had a very satisfying stay at the IntercityHotel Berlin Airport BER Terminal 1+2. The hotel's location is incredibly convenient, right next to the airport. It's a short walk from the terminal, which is perfect for travelers catching early flights or arriving late. The room was clean and tidy, and quite spacious. The twin business room had comfortable beds and excellent soundproofing, ensuring a very quiet night's rest. The facilities were comprehensive, and the overall environment was modern and comfortable. The front desk staff were very friendly and helpful; both check-in and check-out were smooth. The breakfast offered a good variety of options and tasted great. Overall, I was extremely pleased with everything, from the location and room comfort to the service. If I'm ever flying from Berlin Airport again, I'll definitely choose to stay here."

"Excellent accommodation 10 minutes from the airport. New or almost, our was a family room with four very spacious, clean, with two TVs and very comfortable. Excellent! There are two-third restaurants accessible by foot"

"Pros: 1. Very close to the airport, which is super convenient for early departures and late arrivals. You can even self-check-in if you arrive in the early hours. 2. The room is spacious, and the bathroom is quite large too, making for a comfortable space. Cons: 1. The room isn't soundproof, so earplugs are a must (and the front desk doesn't provide them). 2. The duvet cover was a bit scratchy. Overall, it's perfectly fine for a short stay, especially if you're dealing with flight schedules."

"The reception staff certainly needs training in this important area. The breakfast for €14 is quite excessive, with a limited selection. Best regards"

"After 10 PM, there’s no staff on site and check-in is fully automated. However, the process is quite tricky. A fellow passenger had trouble checking in—possibly due to a small spelling mistake or some other issue—and I tried helping him from midnight until 2 AM. Unfortunately, he couldn’t check in and ended up sleeping on the couch in the reception area. The hotel should either make the self check-in process easier or have staff available 24/7 to assist guests."

"The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel."

"The room is very clean and the size is suitable. There are many kinds of breakfast downstairs, and the breakfast time is very long, which lasts until 11 o'clock. It is also suitable for people who are not in a hurry to catch a flight."

"Apartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital. The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport. A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock. This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult."

"The hotel has a great price performance ratio. In the immediate vicinity there is a supermarket as well as restaurants for shopping and food. The rooms are large and have a kitchen. The bus is right in front of the door. The location is not quiet but quiet. You need about 20 minutes to the city. When you come to visit, we will stay here again. Equipment and rooms are in line with the description."