Holiday Inn Express & Suites Dewitt (Syracuse)

This is my 3rd stay, location is good and room is clean, will come back again

The first floor was just remodeled but I was told they are regular rooms and not suites. 2nd to 4th floors are not recently updated although the room didn't feel terribly outdated. It was decently clean but needed some TLC as a lamp shade was broke and there was water damage around the bathtub. The hallways on the 2nd to 4th floors are outdated with wallpaper and bad lighting. The pool area looks nice but desperately needs to be cleaned around the edge, just above the water and there is no hot tub if you're looking for that. The continental breakfast was average in my opinion. There is nothing directly by the hotel but a lot of things a short drive away, maybe a mile. I was there during a snow storm and they had nobody plow the parking lot or driveway the whole time which I thought was strange being its a hotel. The staff were all nice and accompanying. Overall, the lobby and bottom floor look very nice being just remodeled. I'm assuming they'll do the rest of the floors but I did not ask. It's an ok, quiet place that was decently priced with nice staff when I was there and overall clean except what I mentioned about the pool. I would consider staying here again, especially if they remodel the rest of the hotel.

I’ve stayed here many times when visiting my dad. Staff is always friendly, room is always clean, breakfast is always good. Doors to rooms are starting to show their age. But all else is great!

Staff great. Check in easy. Breakfasr great. In process of remodeling so bit dirty. Br door didnt close, mold in grout, etc. Expect after reno will be excellent

Everything was very clean. The room was comfortable and well appointed. The hotel was quiet at night and the beds were excellent. The complimentary breakfast was a great way to start the day 😊

Front staff were amazing. Top notch. I wanted to go smoke outside and realized I forgot my lighter, the front desk staff went out of their way to find me a lighter.

The floors echoed everything from above you. I could hear the people jumping and walking back and forth across the floor till they went to bed around 11:30. The area around the tub showed signs of mold or some sort of build up. Pool was nice, and lobby was very clean. Breakfast was great.

We arrived at midnight on 9/23 and upon check in the gentleman behind front desk loudly announces… “ok you’re in room 210.” At the time there were four other individuals waiting in line behind us, listening. Needless to say my daughter and I did not sleep well that evening. A hotel cannot disclose what room an individual is staying in. This would be considered a violation of the individual's right to privacy. In the morning we left very early for tours at Syracuse U. We did not shower or have time to evaluate the room. I complained the morning of 9/23 in reference to announcing our room number and should have been assigned a new room. The gentleman defensively mentioned he did not announce our room number. He asked if the person doing so was male or female. I replied male. Further training needs to address this violation. I’ve attached photos of our room. #210. My daughter and I have asthma. We already experienced breathing issues from our time in the room. Please address this room and have it remediated asap. This is not acceptable for future guests. Please note above the shower head at ceiling, and at window. Ceiling paint is also peeling off at window frame. I am requesting a full comp on this stay, not the $25 offered upon checkout. I will not book another Holiday Inn ever again. . The actions taken at your hotel were subpar, and a very unhealthy environment all together. The bathroom walls were stained and dirty