Best Three Star Hotels in Johor Bahru

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

This was my second visit here, drawn by the excellent location and affordable rooms. Fortunately, we were upgraded to a spacious room due to a malfunctioning water heater in our original room. However, the replacement heater wasn't ideal either. Despite basic amenities, the value for money was reasonable. A minor inconvenience was the WiFi, which kept disconnecting whenever the phone was idle, unknowingly consuming my 4G data. Nonetheless, the standout was the incredibly prompt room service!

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Stayed one night there, room was very stuffy and poor lighting. Pillows smell weird. Requested for a queen bed during booking which they have options to choose from, but ended up giving 2 single beds. Shampoo was not provided, only provided one tub of body shower expected to use on hair as well. Otherwise it's near to JBCC, good to catch the early trains to Sg.

Very good budget hotel. But location is a bit far from CIQ. Baaically all good but the poor part is housekeeping always create a lot of noise when they do cleaning on opposite or room nearby. They not fully closing the main door and always let the door alarm beeping.

Stayed at this location over the weekend with my family. Had the family suite, rooms were spacious and nicely done up. Room had only 2 wall sockets near the TV. Staff was every friendly, and was able to provide some recommendations around the area. The water dispensing machine at every floor was very convenient. My only issue was we could hear people singing (probably from next unit karaoke) late at night. Warning note - Those parking in the number lots; you might wanna put the parking coupons as we saw lots of cars getting summons next morning.

Booked this room along side my own room, checked into a King-Bed Room that was ALSO filled with smoke smell and the Hotel Manager was kind to have our rooms changed immediately. However, I am pretty upset that the receptionist told us that the originally assigned rooms were the only ones left. Oh and yes, i worried for a moment we had to find another property to stay in. Big upside down smiley )): But nevertheless it is generally a comfortable stay with the size of the rooms and amenities. This stay could definitely be made better if there were some form of service recovery.

It's a strategic location. They have hired a new receptionist which is more friendly compared to others. I guess you have heard our complaints. Tq management.

My husband and I so totally enjoyed our 3-night stay, very pleased to have discovered this lovely gem. Very well kept room and bathroom, clean sheets and towels everyday. Overall, the whole hotel was very clean. Staff is very polite, friendly and helpful - from Reception, Housekeeping to Security. Thank you all , keep up the good service. We had a cute little room, enough for 2 of us, (like who goes on holiday to stay inside the hotel room?) Definitely recommend this Belllo Hotel anytime. The eateries outside adds to the charm of Malaysian lifestyle. Nice and convenient, plenty of choices ..... although some coffe-shops should consider a good cleanup.

Hotel wangi. Bilik wangi sangat mcm pening sikit laa. bilik bersih & sesuai dgn harga. Pekerja kat front desk really friendly & helpful. Cuma parking susah sikit. So far semua ok.