I use to love this spot until Monday when I reserved a room at the special rate for 3 nights. Upon arrival, I was told that I did not have a reservation and made to feel as if I did not make one. I have worked in the travel industry for over 25 years and I recently worked for B****.com, so I know how to maker a reservation. Nevertheless, I rebooked through the front desk only to be told, they just changed policy and could no longer extend the special rate. Now I booked and reserved the room but it seems as if they made a sale and was not expecting people to take them up on their offer for multiple days. I have stayed there at least v7 times this year and enjoyed myself at triple the price of the special rate. I drove from Everett to Shelton, in the rain and traffic only to be told this as I checked in. The funny thing is the card I used to reserve my room was charged, as well as the card I gave them. On top of that,I still have not received my deposit refund from a week ago, when I stayed at the hotel. My point is I spent a great deal of money only to be swindled by a false deal. It does not say anywhere on the website that the special rate was for one night only. I don't see many people of color at this hotel, besides myself and a few other people. which did not bother me but the way I was treated, did bother me. I doubt if ill ever go back and now I will find myself another ****** hotel to spend my hard earned money at.
Very Good
102 Reviews